As an ecommerce seller, returns are a reality. However, some returns bring unexpected losses, such as items returned in a damaged condition, missing from the packet, or entirely different from what was shipped. These situations directly impact your bottom line and profitability.

To protect sellers, most marketplaces like Amazon, Flipkart, Myntra, etc., have standard policies that allow you to file claims and receive reimbursements for such losses. These policies are designed to ensure that you are compensated when a return goes wrong.

While these policies exist, it becomes your responsibility to initiate and file claims with the respective marketplaces. Filing claims on time with the proper evidence is crucial to ensure reimbursement. Every portal has different Standard operating procedures (SOPs) and timelines to which you must adhere.

Eshopbox’s Claims Management System offers a centralized way to manage this entire process, ensuring you don’t miss out on legitimate reimbursements. Here’s how:

Claims move through different stages, ensuring transparency and structure.

Learn more about how claims work here.

No, claims are not auto-submitted to marketplaces. Currently, you need to manually raise claims on the respective marketplace seller portals.

However, we are actively working with marketplaces to enable an automated API integration, where claim statuses can be synced directly between Eshopbox and the marketplace. Once enabled, this will eliminate manual intervention, streamline the claim submission process, and ensure end-to-end visibility and efficiency, all from within the Eshopbox workspace.