Configuring Claims settings
Enabling and configuring the claim settings on your Eshopbox workspace allows you to efficiently manage and track the claims filed for lost and damaged cases.
By enabling the claim feature and setting the correct filing period for each sales channel, you can prevent delays, improve claim success rates, and safeguard your business from financial losses.
In this article, you will learn how to configure claim settings on your Eshopbox workspace.
To configure the Claims settings on your Eshopbox workspace, you need to follow the below-given steps:
Step 1: From the header, navigate to Apps.
Step 2: Search the app for which you need to configure the claim settings. For example, Amazon.
Step 3: You will be redirected to the Apps details page. Click on More Automations to Protect Your Bottom Line > Protect Yourself from Loss, Damage, and Fraud.
Step 4: Turn ON the Enable Claims toggle.
Step 5: Enter the Claim filing days. Learn here about claim-filling days.
Step 6: Click on Save to apply the changes.
Once done, claims for lost or damaged returns will be automatically processed based on your configurations.
Understanding Claim Filing Days
Claim Filing Days refers to the time limit within which a claim must be raised after a return is marked as completed, i.e., when QC (Quality Check) has been successfully performed and the return status is updated to Return Completed.
If a claim is not raised within this defined period, it will be marked as Delayed in the Eshopbox workspace and may be rejected by the marketplace.
Each sales channel (Flipkart, Amazon, Nykaa, etc.) has a specific claim filing window.
For example, Flipkart allows a claim to be raised within 14 days of return completion, while Amazon provides a 7-day timeline.
To ensure accurate tracking and compliance, you must enter the respective claim-filing days for each channel during the claim settings configuration on your Eshopbox workspace.