Configuring your Shipping mode

Configuring your Shipping mode

Shipping mode describes the different methods of delivering orders to customers. It refers to how an order is shipped from the fulfilment location to the delivery location.

Eshopbox Shipping offers three shipping modes for better control and flexibility:

  • Eshopbox Standard: Optimized for cost savings and can be used to deliver shipments to customers according to standard turnaround times.

  • Eshopbox Express: Optimized for speed. Used for faster delivery of shipments to customers according to express turnaround times.

  • Eshopbox Prime: Optimized for priority delivery. Designed for same-day and next-day delivery of shipments to customers, ensuring the fastest possible turnaround times.

In this article, you will learn how to configure shipping mode for your workspace.

Configuring your shipping mode

Configuring the shipping mode allows you to prioritize the different shipping options available to ship an order. You can use it to split courier allocation based on various conditions, like order value, zone, payment method, location, etc.

To configure the shipping mode, you need to create allocation rules on your workspace and define their priority.

To do so, you need to follow the below-given steps:

  • Step 1: From the header, navigate to Settings.

  • Step 2: You will be redirected to the Settings page. Select Shipping mode.

  • Step 3: You will be redirected to the Shipping mode page.

  • Step 4: Click on Create Rule.

  • Step 5: You will be redirected to the Create rule page.

  • Step 6: Enter a Rule name.

  • Step 7: Create the conditions as per your need by selecting from the available fields.

    • Chargeable weight

    • Delivery pincode

    • Delivery state

    • Location

    • Order value

    • Payment method

    • Product specification

    • Sales channel

    • Customer shipping preference

    • Zone

  • Step 8: You can add multiple filters with AND conditions. You can remove the created conditions as well.

  • Step 9: If you want to offer your customers same-day and next-day delivery options, you need to enable Eshopbox Prime.

  • Step 10: You need to set the preference for shipping mode to allocate to the orders filtered out on the basis of the set condition. Eshopbox will refer to this priority to determine which shipping service to assign.

    Note:

    • If your product is configured as "Is or contains liquid" Eshopbox will automatically assign the appropriate shipping mode based on the courier's capability to handle liquid shipments.

    • You can also remove a shipping mode while setting the shipping mode priority. However, it is suggested always to define the shipping priority while creating a rule rather than selecting a single shipping mode. This provides you with a wider range of serviceable pin codes.

  • Step 11: Click on Save.

    Your allocation rules will be created. You can view and take action on the created rules as well.

Eshopbox creates a default rule for every workspace which is set at the lowest priority and is applicable for orders which do not meet the conditions of any created rule.

You cannot delete or change the priority of this rule. However, you can change the priority of the shipping mode configured for the rule.

To ensure proper execution of created rules, it is important to set priorities. You should assign the highest priority to the rule that requires immediate attention and validation.

You can set the priority for a created rule by using the below actions:

  • Move to top

  • Move to bottom

  • Move Up

  • Move Down

  • Duplicate

  • Delete

For example, if you want a created rule to be validated first then you need to set its priority on the top using the action Move to top.

Similarly, if you want to set the lowest priority for a created rule, you can Move it to bottom.

You can keep track of the orders getting created on your Eshopbox workspace to ensure that the shipping mode allocation is being done based on the created rules.

To do so, you need to follow the below-given steps.

  • Step 1: From the header, navigate to Orders > All orders.

  • Step 2: Select the order for which you want to check the shipping mode rule.

  • Step 3: Click on the Activities tab. You can view the shipping mode rule applicable to this order.

FAQs

Q1. How can I track the shipping mode rule assigned to an order?

To track the shipping mode rule assigned to an order, navigate to the Activities tab of that order. The rule name will be visible under Shipping mode rule name.

Q2. How can I set the shipping priority based on the payment mode?

To set the shipping priority based on the payment mode, you need to create two shipping mode rules

  • Rule 1: The Payment method is Cash On Delivery and the shipping priority is Standard then Express.
    Eshopbox will prioritize standard shipping mode when shipping a COD order. If the pincode is not serviceable for shipping this order via Standard mode, Eshopbox will automatically assign Eshopbox Express for shipping.

  • Rule 2: The Payment method is Prepaid, and the shipping priority is Express, then Standard.
    Eshopbox will prioritize Express shipping mode while shipping out a Prepaid order. If the pincode is not serviceable for shipping this order via Express, then Eshopbox will automatically assign Eshopbox Standard for shipping.

Q3. I want the customer to decide on the shipping mode. How can this be done?

You want to charge your customer for Express shipping. This can be done by configuring a shipping mode rule on your workspace.

Note: This can be configured only for Shopify and custom channel integrations.

  • Shopify:

    • Step 1: On your Shopify store, you need to first set the shipping rate. Learn here how to set the shipping rate.

      For example, if you want to charge Rs. 50/- for Express shipping, you can create a shipping rate as Express shipping on Shopify.

    • Step 2: Login to your Eshopbox workspace and configure the shipping mode rule by assigning a rule name on your workspace.

      For example, Assign Express shipping.

    • Step 3: Select the When condition as Sales channel is Shopify store, and the Customer shipping preference is Express Shipping.

    • Step 4: Set the shipping priority as Express then Standard.

      Whenever an order is created in Eshopbox from your Shopify store, if the customer's shipping preference is Express shipping, Eshopbox will assign the shipping mode as per the above-configured rule.

  • Custom channel integration: If you have done a custom integration with Eshopbox, then you need to provide the shipping rate name in the Create Order API as shipMethod.

    • Step 1: Select the When condition as Sales channel is Custom sales channel, and the Customer shipping preference is Free Shipping.

    • Step 2: Set the shipping priority as Standard, then Express.

      The shipping mode rule configured should be the same as the shipMethod value fetched from the API.

      For example, if you have set a shipMethod in the API to Free shipping, you need to create a rule with the customer's shipping preference set to Free shipping on your workspace.

Q4. How can I set the shipping priority based on the shipment weight?

To set the shipping priority based on the shipment weight, you need to create two shipping mode rules

  • Rule 1: The chargeable weight is less than X kg, and the shipping priority is Express.

  • Rule 2: The chargeable weight is more than X kg, and the shipping priority is Standard.

Eshopbox will prioritize standard shipping mode while shipping out an order with a shipment weight of more than X kg.

Q5. How can same-day delivery (SDD) and next-day delivery (NDD) be enabled using Eshopbox shipping?

To enable SDD and NDD on your Eshopbox workspace, you need to follow the below-given steps:

  • Step 1: Log in to Eshopbox Workspace.

  • Step 2: From the header, navigate to Settings > Shipping Mode.

  • Step 3: Turn the toggle ON for Eshopbox Prime.

    Once enabled, orders eligible for SDD and NDD will automatically be assigned for faster deliveries through Eshopbox Prime.

    Note: You can also create a custom shipping rule as per your requirements. Learn how to create shipping mode rules.

Q6. Q: How can I assign specific shipping modes for orders containing certain SKUs?

You can assign specific shipping modes to orders containing certain SKUs by using the "Orders having SKU" filter in the shipping mode rules. Here's how:

  • Step 1: From the header, navigate to Settings > Shipping mode rules in your Eshopbox workspace.

  • Step 2: Click on Create Rule or edit an existing rule.

  • Step 3: Select the filter as Orders having SKU.

  • Step 4: Select the condition, i.e., contains.

  • Step 5: Enter the SKU(s) you want to target. If multiple, separate them with commas.

  • Step 6: Select the desired Shipping mode to assign (Eshopbox Express).

  • Step 7: Click Save to apply the rule.


    Once set, this rule will apply the selected shipping mode to any order containing the specified SKUs.