You need to use the CSV template to manage failed delivery orders in bulk. Learn more about failed delivery. When you do not edit the template correctly, you will receive errors at the time of import.
You can receive any of the following errors at the time of import:
Reattempt failed delivery orders in bulk
In this article, you will learn how to troubleshoot these errors.
Reattempt failed delivery orders in bulk
Error | How to resolve |
Failed: Forward Tracking ID is missing; the field cannot be blank. Make sure to add the Forward Tracking ID and then upload the CSV again. | Do not leave the Forward Tracking ID field blank in the CSV. |
Failed: Forward Tracking ID is a duplicate in the CSV. Make sure it is unique in the CSV. | Do not use the same Forward Tracking ID multiple times in the CSV. |
Failed: Forward Tracking ID is incorrect in CSV. Make sure to add the correct Forward Tracking ID, then upload the CSV again. | The Forward Tracking ID entered should be correct. |
Failed: Forward Tracking ID available with Eshopbox is not in the required status. Make sure to add the correct Forward Tracking ID, then upload the CSV again. | The Forward Tracking ID entered should be in the required status. |
Failed: Phone number is in the alphabet. Make sure to add the correct phone number and then upload the CSV. | The phone number entered should not have alphabets. |
Failed: The phone number is incorrect. Make sure to add the required 10-digit correct phone number and then upload the CSV. | The phone number entered should be correct. Country code should not be added to the phone number. Do not add 0 as a prefix. |
Failed: Landmark is incorrect in CSV. Make sure to add the correct Landmark, then upload the CSV again. | The Landmark entered should be correct. It should not have any special characters. |
Initiate RTO for failed delivery orders in bulk
Error | How to resolve |
Failed: Forward Tracking ID is missing; the field cannot be blank. Make sure to add the Forward Tracking ID and then upload the CSV again. | Do not leave the Forward Tracking ID field blank in the CSV. |
Failed: Forward Tracking ID is a duplicate in the CSV. Make sure it is unique in the CSV. | Do not use the same Forward Tracking ID multiple times in the CSV. |
Failed: Forward Tracking ID is incorrect in CSV. Make sure to add the correct Forward Tracking ID, then upload the CSV again. | The Forward Tracking ID entered should be correct. |
Failed: Forward Tracking ID available with Eshopbox is not in the required status. Make sure to add the correct Forward Tracking ID, then upload the CSV again. | The Forward Tracking ID entered should be in the required status. |
Update the ODA hub for failed delivery orders in bulk
Error | How to resolve |
Failed: Forward Tracking ID is missing; the field cannot be blank. Make sure to add the Forward Tracking ID and upload the CSV again. | Do not leave the Forward Tracking ID field blank in the CSV. |
Failed: Forward Tracking ID is a duplicate in the CSV. Make sure it is unique in the CSV. | Do not use the same Forward Tracking ID multiple times in the CSV. |
Failed: Forward Tracking ID is incorrect in CSV. Make sure to add the correct Forward Tracking ID, then upload the CSV again. | The Forward Tracking ID entered should be correct. |
Failed: Forward Tracking ID available with Eshopbox is not in the required status. Make sure to add the correct Forward Tracking ID, then upload the CSV again. | The Forward Tracking ID entered should be in the required status. |
Failed: Hub details are missing; the field cannot be blank. Make sure to add the Hub details and then upload the CSV again. | Do not leave the Hub details field blank in the CSV. |
Failed: Same pickup address is already updated for this tracking id and is notified to the customer. | The same pickup address is already updated and notifi |