At times, the pin code serviceability of your customer's location changes after the order is shipped by Eshopbox. There can be multiple reasons for the non-serviceability of a pin code like difficult weather conditions, containment zones, festive seasons, protests, and more.
If your customer is located in a non-serviceable pin code zone and wants to return their product, you need to manually create a return pick-up from their doorstep.
What to do if the return pickup pin code is non-serviceable?
Eshopbox will inform you if the return pickup pin code is non-serviceable.
Eshopbox will then cancel the return request on the workspace.
You need to ask the customer to either wait for the pin code to be serviceable again or to deliver (Self-ship) the return to the origin (Eshopbox fulfillment center from which the order was shipped) using any local carriers.
You need to collect all the information required to create a return on the workspace, like delivery date, AWB, SKU, etc. from the customer, and create the return by using the import return feature on the workspace. Learn here how to create a return on the Eshopbox workspace.
Once the return is delivered to the Eshopbox fulfillment center, Eshopbox will then perform Quality Check on the received return and update the QC status on the Eshopbox workspace.
Note: To check the location of the origin you need to navigate to 'Orders' on the Eshopbox workspace and search your order using the order ID, tracking ID, or AWB number.