You need to create returns in Eshopbox for each order returned by the customer. This helps Eshopbox understand what items to expect at the fulfilment centres.

In this article, you will learn:

  • How to create returns in Eshopbox?

  • Eligible sales channels for which Eshopbox manages returns

How to create returns in Eshopbox?

Follow the below steps to create a return in Eshopbox:


Step 1: Get return information from the sales channel

You need to get all the return details from the sales channel on which the customer initiated the return. Usually, you can extract the return details in two ways — by downloading return reports from the sales channel or by compiling return details communicated to you over email.


Step 2: Import returns into Eshopbox

Once you have collected all the necessary information, you can start creating returns in Eshopbox. To create returns via import, you need to follow the below steps:

  • From the sidebar of the workspace, navigate to 'Orders.'

  • Click on the ‘Import' button in the top right corner of your screen

  • Select 'Create new returns.'

  • Download the import report template. The template will include all the guidelines required to enter your return details.

Learn more about the import return template.

  • Prepare the import return template as per the guidelines

  • Click on the 'Add CSV' button and select the file you wish to upload.

  • Click on ‘Submit.’

Step 3: Track returns

Once you have submitted your CSV file, you will be redirected to the 'Files' tab. Navigate to 'Import.' Here, you will able to see one of the following statuses for the return file that you have uploaded:

  • Returns created: This means your returns have successfully been created in Eshopbox. These will be visible on the workspace. For example, 1200 returns created. This means you have created 1200 new returns in the Eshopbox workspace.

  • Return failed: This error occurs due to incorrect/missing details shared by you in the CSV file. For example, 734 returns failed. This means out of the total returns uploaded in the sheet, 734 failed. You can download the failed CSV report to rectify the error.

Eligible sales channels for which Eshopbox manages returns

Eshopbox can automatically import returns for the following sales channels:

  • Myntra PPMP

You need to import returns in Eshopbox for the following sales channels manually:

  • Amazon Easyship

  • Ajio

  • Tata Cliq

  • Flipkart

  • Amazon Prime

  • Paytm

  • Udaan

  • LimeRoad

  • Nykaa

  • Snapdeal

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