Creating Returns

Creating Returns

You need to create returns in Eshopbox for each order returned by the customer. This helps Eshopbox understand what items to expect at fulfilment centres. It is important to create a return on the workspace to:

  • Avoid delay and errors in return processing: Fulfilment centres cannot process returns that are not created on your Eshopbox workspace, as information like Order ID and expected items are not available for processing. Manual exchange of such information leads to delays and errors. To mitigate such issues, it is advisable to create returns before receiving the shipments physically at the fulfilment location.

  • Manage returns accurately and track exceptions: The creation of returns helps in keeping track of the return items with their corresponding forward order items. The following statuses will be visible only for the return created on the workspace.

    • Return on the way

    • Return in processing

    • Lost

    This streamlined system enhances efficiency and provides accurate visibility throughout the return process.

A return can be created on your Eshopbox workspace in the following ways:

If a return shipment is received at the fulfilment location without a corresponding return being created on the workspace, it will be saved as a Draft return. However, you need to create the return for these draft returns to associate them with their respective orders.

In this article, you will learn:

  • How to create a return?

  • The sales channels for which Eshopbox manages returns.

Steps to create a return

You need to follow the below-given steps to create a return in Eshopbox:

Step 1: Get return information from the sales channel

You need to get all the return details from the sales channel where the customer initiated the return. You can extract the return details in two ways:

  • By downloading return reports from the sales channel.

  • By compiling return details communicated to you over email.
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Step 2: Import returns into Eshopbox

Once you have collected all the necessary information, you can start creating returns in Eshopbox.

You need to follow the below-given steps to import returns into Eshopbox:

  • Step 2.1: Login to your Eshopbox workspace.

  • Step 2.2: From the header, navigate to Orders > All orders. You will be redirected to the Orders page.

  • Step 2.3: Navigate to the top right corner and click on Import.

  • Step 2.4: Select 'Create new returns.'

  • Step 2.5: Download the import report template. The template will include all the guidelines required to enter your return details. Learn more about the import return template. Prepare the import return template as per the guidelines

  • Step 2.6: Click on Add CSV and select the file you wish to upload.

  • Step 2.7: Click on Submit.

Step 3: Track returns

Once you have submitted your CSV file, you will be redirected to the Files tab. Navigate to Import. Here, you will able to see one of the following statuses for the return file that you have uploaded:

  • Returns created: This means your returns have successfully been created in Eshopbox. These will be visible on the workspace. For example, 1200 returns were created. This means you have created 1200 new returns in the Eshopbox workspace.
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  • Return failed: This error occurs due to incorrect/missing details shared by you in the CSV file. For example, 734 returns failed. This means out of the total returns uploaded in the sheet, 734 failed. You can download the failed CSV report to rectify the error.
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Sales channels for which Eshopbox manages the returns

Eshopbox can automatically import returns for the following sales channels:

  • Myntra

  • Amazon

  • Flipkart

  • Tata Cliq

  • Nykaa

  • Ajio Dropship

You need to import and create returns on your Eshopbox manually for the following sales channels:

  • Paytm

  • Udaan

  • LimeRoad

  • Snapdeal

Return cancellation

For a return created in Eshopbox, there may be certain instances where you want to cancel it. You may need to cancel a return in the following scenarios:

  • The return was created for an incorrect order item against a tracking ID.

  • The return was created against an incorrect return tracking ID.

  • The return is no longer expected.

Learn how to cancel a return via import.