Whether the return is initiated by a customer or due to a failed delivery, Eshopbox ensures seamless coordination, reducing operational overhead and improving customer satisfaction.
Managing return requests
Eshopbox provides multiple ways to create and manage return requests based on your business needs:
Customer-Initiated Returns
Customers can directly request a return through the Eshopbox Customer Portal. The return request is created automatically, and customers receive return instructions.
Manual Return Creation from Eshopbox Workspace
You can create a return manually on behalf of a customer via the Eshopbox workspace. This can also be done in bulk using CSV import (bulk import feature coming soon). Learn how to create returns manually.
Automate Returns via API
You can integrate the Eshopbox Create Return API to automate return creation from your system. There are two API-based workflows:
Create a return and assign tracking later – The return is created, and the tracking is updated when you want to get the pick up done. Learn more about the API.
Create a return and assign tracking immediately – The return is created, and a tracking ID is assigned in the same request. Learn more about the API.
Tracking return shipments
Once a return request is approved, Eshopbox provides real-time tracking updates:
You can track returns manually using your Eshopbox workspace.
For Integrated Websites: Return tracking updates are automatically synced.
For Non-Integrated Websites: You can do an integration and Eshopbox will trigger the real time status updates in form of webhook. Learn how to setup webhook for return status.
Eshopbox recommends
Enable seamless return tracking
Integrate Eshopbox’s return tracking into your website to keep customers informed.
Automate customer notifications
Reduce support queries by setting up automated return updates.
Use Eshopbox dashboard
Monitor all returns in one place and take timely actions.