Processing returns using Single Step method

The single-step method allows you to receive returns and perform quality checks on multiple items in a shipment simultaneously.

If you are on the Essential or Premium plan, you must use the single-step method to process returns that arrive at your fulfilment location.

In this article, you will learn how to process returns using the single-step method.

Steps to process returns using the single-step method

To process returns using the single-step return processing method, you need to follow the below givens steps:

Step 1: Log in to your Eshopbox workspace.
Step 2: From the header, navigate to Orders > Process Return.
Step 3: You will be redirected to the Process Returns page. On this page, you can view the below tabs:
- Pending
  - New: Return items created in the last 30 days that are yet to be approved or picked up from the customer.
  - In transit: Return items created in the last 30 days that are picked up from the customer and yet to be delivered.
  - To process: Return items created in the last 30 days that are delivered and to be processed.
- Received
  - Completed: Returns completed in the last 30 days that have completed the return process.
- All
  - Need attention: All returns in the last 30 days that need attention.
Step 4: Search for the return tracking ID you want to process. The shipment associated with that return tracking ID will appear under the To Process tab.
Note: If you are unable to find any shipment by searching the return tracking ID:
- Double-check the tracking ID and try searching again.
- If the tracking ID is correct but still not found, you can process it as a new return by clicking on Receive New Return.
Step 5: To receive the searched shipment, click on Receive return.
Step 6: You will be redirected to the Receive return page. All the expected items in that shipment will appear along with the relevant details.
Step 7: Enter the QC remarks as per the condition of the physically received items. You need to enter the following details:
- Return item condition: You need to select the condition for this return item.
  - Sellable
  - Non sellable
  - Other item received
  - Item is missing
- Return rejection reason: If you select "Non-sellable" as the return item condition, you need to specify a reason for this classification. You can also add custom rejection reasons from your self-fulfilment settings.
- Shelf: If you have selected the checkbox for “Add inventory for returned items,” then you need to mention the shelf. By default, a shelf, depending on the return condition, will be selected.
  Note: If you have unchecked the box to add back inventory, you need to add the inventory via import or using the scan-based putaway method.
  - Unchecked the box to add inventory automatically.
  - Selected "Other brand item received" as the return item condition, and the item belongs to another brand.
- Status: This will be auto-populated based on the return item condition and return rejection reason. Learn how return status works.
  You can also add custom return rejection reasons to classify the returns in relevant status from your Self-fulfilment settings.
- Other item details: If you have selected the return item condition as Other item received, then you need to enter the following details:
  - Other item brand: Select if the item received belongs to your brand or any other brand.
  - Other item SKU: Enter the SKU mentioned on the product tag. If the tag is missing, select the checkbox for Product tag is missing.
  - If the other item received belongs to your brand, you need to enter the other item condition and rejection reason (if it is non-sellable).
  - If the other item received belongs to any other brand, the item condition will be automatically updated as non-sellable, and the return will be marked as Damaged.
Step 8: Once done, click on Submit.

The returns will be processed and the status will be updated on the workspace accordingly.

Understanding the return status

Below is a comprehensive overview of how return statuses and shelf assignments are updated based on the return item condition during the quality check.

Return item condition	Assigned shelf and status
Sellable	Return item condition: Sellable Shelf: Default sellable Return status: Restocked
Non sellable	Return item condition: Non sellable Shelf: Default damaged Return rejection reason depends on reason for failing the quality Return status: Damaged
Item is missing	Return item condition: Item is missing Shelf: Not applicable Return status: Lost in processing
Other item received (same brand)	Return item condition: Other item received Other item brand: Item belongs to my brand Other item SKU: If the other item SKU is known then enter the SKU otherwise select Product tag is missing checkbox. Other item condition: Sellable or Non sellable Other item rejection reason, in case on Non sellable Return status: Quarantined
Other item received (other brand)	Return item condition: Other item received Other item brand: Item belongs to other brand Return status: Damaged