Your Nykaa account will be seamlessly connected to your Eshopbox workspace so that you don't have to log in to multiple panels for day-to-day operations. But there can be certain instances when you need to log in to your workspace to fix the error manually.
In this article, you will learn how to troubleshoot unfulfillable orders on Nykaa.
An order fetched from Nykaa can be marked as unfulfillable due to the following reasons:
Case I: Delay in Inventory Update
Cause: Nykaa’s Order Management System (OMS) may process orders based on cached inventory data.
Resolution: To resolve this error, you need to follow the below-given steps:
Check the inventory update logs to confirm if the zero inventory update was processed in Nykaa.
Validate Nykaa’s API response to ensure the inventory update was accepted.
Compare the inventory update and order creation timestamps to verify if the order was created after the inventory update.
If there’s a delay, Nykaa might have processed the order based on outdated stock data.
Case II: Parent Vendor Assignment
Cause: Nykaa assigns orders to the parent vendor even when inventory is unavailable at both the child and parent vendor levels.
Resolution: To resolve this error, you need to follow the below-given steps:
Contact Nykaa support to verify if the order was assigned to the parent vendor despite zero inventory.
Request clarification on how inventory availability is handled at the vendor level and if it leads to incorrect order assignment.
If necessary, ask Nykaa to adjust their assignment logic to reflect the actual inventory.
Case III: OMS Limitations
Cause: Vinculum (Nykaa’s OMS) accepts order creation requests based on real-time inventory availability.
Resolution: To resolve this error, you need to follow the below-given steps:
Confirm that the Vinculum OMS is processing orders without checking for real-time inventory.
Contact Nykaa Vinculum Helpdesk to request verification of their order allocation logic and ask them to correct discrepancies.
Ensure that orders are only created if real-time inventory is available, preventing unfulfillable orders.