Your TataCliq account will be seamlessly connected to your Eshopbox workspace so that you don't have to log in to the TataCliq panel for day-to-day operations.
But there can be certain instances when you need to manually log in to your workspace to fix these errors.
In this article, you will learn the commonly faced errors and how to troubleshoot them.
Eshopbox fetches the invoice and shipping label for orders during the packing to mark them as ‘ready to ship’. However, due to certain errors, the order can be marked as ‘Failed to RTS’ (Ready to Ship) on your workspace.
Some of the possible error messages are
AWB_NOT_GENERATED
PinCode is not Serviceable
[]
INVOICE_NOT_RECEIVED_FROM_TATACLIQ
Try Again
To troubleshoot any of the above error messages, you need to follow the below steps:
Try to print the shipping label again after some time from your workspace.
If the error still persists then you will have to log in to your TataCliq seller panel to generate the label and upload it on the Eshopbox workspace. Learn here how to upload labels on your Eshopbox workspace.
In case you are unable to generate the label from the TataCliq seller panel as well then Eshopbox suggests you to check if the order has been marked as cancelled on TataCliq.
If the order has been marked as cancelled then it will sync automatically on the TataCliq seller panel as well as on the Eshopbox workspace in some time.
If the order is not marked as cancelled then Eshopbox suggests you to raise a ticket on the TataCliq seller panel to get the error resolved.