To make products available to Shopify, inventory updates need to be pushed successfully from Eshopbox. When this does not happen, you will receive one of the below-mentioned errors.
In this article, you will learn how to troubleshoot these errors.
Case 1: Error message: Not Found
Resolution: This means that your product listing was deleted from Shopify. You can make your products unavailable from the Eshopbox workspace, and make them available again linking them to a new product listing.
Alternatively, you can make the product listing unavailable and create a new listing.
Case 2: Error message: Location is deactivated
Resolution: You need to activate the location in Shopify or create a new location and configure it on Eshopbox's Shopify app.
Case 3: Error message: Exceeded 2 calls per second for API client. Reduce request rates to resume uninterrupted service
Resolution: There is a threshold on the number of API calls that can be sent to Shopify based on your plan. You may want to upgrade your Shopify plan to improve performance. If you are using Shopify Plus, you need to raise this to Eshopbox support.
Case 4: Error message: Inventory item does not have inventory tracking enabled
Resolution: You need to enable inventory tracking from the Shopify admin. Learn here how to enable inventory tracking.
Case 5: Error message: Not physical product
Resolution: You need to mark the product as physical from the Shopify admin. Learn here how to mark a product as physical.