To make products available to Flipkart, inventory updates need to be pushed successfully from Eshopbox. When this does not happen, you will receive one of the below-mentioned errors.
In this article, you will learn how to troubleshoot these errors.
Case 1:
Error message: You have already listed this product <FSN> on Flipkart under <SKU ID>. Please search the SKU ID on My Listings to find the already created listing.
Resolution: You need to verify if the SKU in Eshopbox matches the seller SKU of your product listing on Flipkart.
Case 2:
Error message:
There was a technical error while processing the request, Please retry in some time.
Encountered an internal system error whilst processing your request. Please retry.
Please specify a valid payload
Resolution: You need to escalate this to Eshopbox support along with the ESIN of your product listing and a screenshot of the error.
Case 3:
Error message:
Internal Server Error."}],"status":"FAILURE"
There\u0027s been a hiccup, we\u0027re afraid. Please report this.
Listings Management Service is down!
Resolution: You need to escalate this to Flipkart support along with the location ID, seller ID, Flipkart SKU, and a screenshot of the error.
Case 4:
Error message:
{"error_description":"Invalid access token: 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","error":"invalid_token"}
{"error_description":"Invalid access token: null","error":"invalid_token"}
Resolution: You need to reconnect the Flipkart app.
Case 5:
Error message: Listing updates not allowed when listing is in Archived state
Resolution: You need to request Flipkart to un-archive the product listing in order to send inventory updates.