Tracking Notifications with Eshopbox shipping
Using the Notifications report on your workspace, you can effectively track and monitor the notifications sent to your customers across various channels like SMS, Whatsapp and email.
In order to track this, you need to enable the notifications for the orders and returns that you want to send to your customers from your Eshopbox customer portal. Learn here how to enable notifications on your Eshopbox workspace.
In this article, you will learn.
Steps to check the Notifications Report
From the header, navigate to Reports > Notifications. You will be redirected to the Notifications dashboard.
Notification dashboard filters
On the top pane, you can find the following filters:
Duration: The time period during which the notification was sent to the customer.
Channels: The various modes via which the notification is sent to the customer, i.e. SMS, WhatsApp, and Email.
Detail oriented reports
What is your notifications performance over time?
In this report, you can analyse the following:
Success rate: The success rate is the percentage of notifications sent successfully, excluding failures. This metric reflects the efficiency of communication.
Sent: The notifications that were sent by Eshopbox but have not yet been delivered to the customer.
Delivered: Unread customer notifications that have been delivered to the customer.
Failed: Failed notifications that were not delivered to the customer.
A summary of the notifications that were sent to the customers, those that got delivered and those that failed within the selected time range.
What is the customer engagement across notifications?
Customer engagement across notifications refers to the level of interaction and response from customers in regard to the notifications sent by Eshopbox. This report shows the performance for the notifications enabled on your workspace for orders and returns.
What are the reasons for failed notifications?
This report shows the various reasons why an order or return notification could not get delivered to the customer. It can be due to the number being blocked or marked as spam by the customer, an invalid message template, or delivery failure.
It is important to monitor and troubleshoot any failed notifications to ensure that customers are receiving necessary updates and information regarding their orders and returns.
Exporting the Notifications Report
You can also export this report after applying the necessary filters for analysis. To do so, you need to click on Export.
A pop-up will appear on your screen. Click on Export.
