Credentials Update: Modifying your credentials within the linked app (such as resetting your Nykaa or Uni-commerce seller login password) may result in a disruption of the connection.
Uninstallation of Eshopbox: Uninstalling the Eshopbox application from your platform (such as Shopify admin) will cause it to disconnect.
Third-Party Technical Issues: Disconnections can also occur due to technical errors from third parties, like the premature expiration of security refresh tokens (such as Flipkart's token expiring prematurely).
When an app gets disconnected from your Eshopbox workspace, you will be notified via email, and an alert message will be displayed on your Eshopbox workspace.
In this article, you will learn how to troubleshoot and resolve app disconnection issues.
Steps to reconnect a disconnected app
To reconnect a disconnected app on your Eshopbox workspace, you need to follow the below-given steps:
Step 1: Log in to your Eshopbox workspace.
Step 2: From the header, navigate to Apps.
Step 3: You will be redirected to the Apps page. The apps that are disconnected are marked with a failure icon indicating it is disconnected.
Step 4: Click to open the disconnected app. You will be redirected to the Apps detail page, click on Reconnect.
Step 5: Depending on the app, you will either
Get redirected to the app’s login page, or
Enter your credentials on the workspace to re-establish the connection.
For example, If your Flipkart app is disconnected, you need to follow the below-given steps to reconnect it:
Step 1: Log in to your Eshopbox workspace.
Step 2: From the header, navigate to Apps.
Step 3: You will be redirected to the Apps page. Search for the Flipkart app marked as disconnected.
Step 4: You will be redirected to the Flipkart app detail page. Click on Reconnect.
Step 5: You will be redirected to the Flipkart seller hub sign-in page. Sign in using your registered account details.
Step 6: After signing in successfully, you will be redirected back to the Flipkart app on the Eshopbox workspace. Your Flipkart app will get reconnected successfully with your Eshopbox workspace.
Step 7: Make sure you have enabled the email notifications in the Team Notifications > Apps and Workspace Settings.
