B2B cargo orders typically involve bulk shipments that require special handling, coordination, and documentation.
Unlike regular e-commerce orders, B2B cargo shipments often have unique requirements such as appointment-based deliveries, special packaging, and specific documentation like commercial invoices and e-way bills.
In this article, you will learn:
How to request shipping labels for B2B cargo orders?
How to schedule appointment-based deliveries?
To initiate shipping for a B2B cargo order, a label must be generated by Eshopbox.
To raise a ticket, you need to follow the below given steps:
Step 1: Log in to your Eshopbox workspace.
Step 2: Navigate to the Help section from the top header and select My Tickets.
Step 3: On the Tickets page, click Ask for assistance.
Step 4: Select the topic B2B order processing > I want to request shipping label for B2B Cargo shipping.
Step 5: Download the CSV template and fill in all required fields:
Pickup and delivery addresses
POC (Point of Contact) names and contact numbers for both locations
Invoice and E-way bill URLs
Note: To convert Invoice PDF to a URL, follow the below given steps:
For Google Drive
Upload PDF to Google Drive
Right-click > Get Link > Set visibility (e.g., "Anyone with the link")
Copy the URL
For Dropbox
Upload to Dropbox
Click “Share” > “Create link” > Copy URL"
Number of boxes, along with their dimensions and dead weight
Appointment-based delivery details, if applicable
Payment collection details, if applicable
Step 6: Upload the completed CSV and click on Submit.
Once submitted, a ticket will be created, and our Support team will process your request. You will receive a response with the following details:
Tracking ID
Reference Number
Courier Name
Estimated delivery date
Tracking Link
Shipping Label PDF
Note: To ensure timely pickup, Eshopbox follows cut-off timings for B2B cargo label generation and pickup schedule.
Request Submission Time | Label Shared By | Pickup Scheduled For |
Before 11:00 AM | By 12 pm, same day | Same-day pickup |
After 12:00 PM | Before EOD, same day | Next-day pickup |
Please ensure that all required details are filled in accurately to avoid delays.
Yes, you can request appointment-based delivery at a later stage by raising a ticket to Eshopbox Support.
To raise a ticket, you need to follow the below given steps:
Step 1: Log in to your Eshopbox workspace.
Step 2: Navigate to the Help section from the top header and select My Tickets.
Step 3: On the Tickets page, click Ask for assistance.
Step 4: Select the topic B2B order processing > I want to book an appointment based delivery.
Step 5: Enter the order ID.
Step 6: Select Yes, if you want to schedule an appointment based delivery and enter the following details:
Delivery date and time slot
Name and Contact details of POC
The Support team will coordinate with the shipping partner to schedule the delivery as per the appointment availability.