To keep logistics operations running smoothly despite rising industry-wide costs, Eshopbox has introduced a temporary Freight Stability Surcharge (FSSS). This surcharge applies to shipments fulfilled through Eshopbox and reflects cost revisions already implemented by courier partners.

Over the past few months, the logistics sector has faced consistent and significant cost increases driven by both global and domestic factors due to crises in middle east

• Fuel and energy costs have increased sharply, raising the cost of vehicle operations and air freight, along with occasional disruptions in fuel availability.
• Geopolitical tensions have impacted oil supply chains, created route inefficiencies, and increased uncertainty in transit timelines.
• Operational expenses have risen, including manpower, driver wages, warehouse handling, and last-mile delivery costs.
• Network challenges have intensified, with capacity constraints and demand-supply imbalances affecting service consistency.

Why is Eshopbox applying this surcharge

Eshopbox has not introduced this surcharge as an pricing change. Courier partners across the industry have already implemented similar surcharges, and these additional costs are being passed through to ensure continuity in delivery services. At the same time, Eshopbox has worked to minimize the impact on businesses as much as possible. The surcharge helps ensure:

• Reliable pickup and delivery operations
• Continued availability of logistics capacity
• Consistent service levels across regions

Surcharge details are as follows:

• Type: Freight Stability Surcharge (FSSS)
• Rate: 10% on freight charges
• Effective date: 1 May 2026
• Nature: Temporary (subject to periodic review)

How will this be applied

Eshopbox will apply this surcharge in two phases:

• For orders processed from 10 May 2026 onwards:
  • The surcharge will be applied automatically in real time
  • It will reflect directly in wallet transactions
  • No action is required
• For orders processed between 1 May and 9 May 2026:
  • A one-time adjustment will be applied
  • It will appear as a separate, clearly labeled line item in the shipping invoice

The surcharge applies to all freight charges, including:

• Forward shipments
• Reverse logistics (RTO and customer returns)
• B2B shipping base freight

Is this surcharge permanent

This is not a permanent change. Eshopbox has introduced the surcharge to manage exceptional cost conditions and will remove it once the situation stabilizes. The team continues to monitor market trends closely.

Eshopbox remains committed to:

• Minimizing the financial impact on your business
• Maintaining reliable and predictable logistics operations
• Ensuring full transparency in billing and communication

FAQs

1. Why is the surcharge being applied retrospectively from 1 May 2026?

Courier partners implemented these surcharges effective 1 May 2026 across their networks.

Since these costs have already been incurred at the network level, the adjustment is being aligned to the same effective date to ensure consistency and accuracy in billing.

2. Can this surcharge be waived or reduced?

Since this surcharge is driven by underlying network-level cost increases, it is not possible to waive it selectively.

However, Eshopbox continues to work with partners to optimize costs and minimize impact wherever feasible.