Edit Order

Edit Order

You can update selected order details directly from your Eshopbox workspace after an order is created. This helps you handle customer requests without editing the order in Shopify.

Use this feature to update customer information, delivery address, packaging details, or payment information before the shipment is ready to ship.

Notes

This article is applicable only to Shopify orders.

Important Notes

Before using this feature, keep the following points in mind:

  • Order edits made in Eshopbox are workspace-specific and will not sync back to your Shopify store.
  • Order edits are allowed only before the shipment reaches the RTS (Ready to Ship) status. Once the shipment is marked as RTS, no further edits can be made.
  • Existing fulfillment and shipping workflows remain unchanged after the updates are saved.

What can you edit

You can update the following order details:
Category
Supported updates
Customer information
Customer name, phone number, email address
Delivery address
Shipping address
Packaging details
Package weight, package dimensions
Payment
Convert Cash on Delivery (COD) to Prepaid, update the COD collectable amount

When to use this feature

Use Edit Order when you need to:

  • Correct a customer's delivery address.
  • Update the customer's name, phone number, or email address.
  • Correct the package weight or dimensions before dispatch.
  • Convert a COD order to a prepaid order.
  • Update the COD collectable amount before shipment.

Update Packaging Details

Use this option to modify the package weight or dimensions before the shipment is dispatched.

Steps

  1. Log in to your Eshopbox workspace.
  2. Go to Orders > All Orders
  3. In the search bar, enter the Order ID to find the order that you want to update.
  4. Click the More Actions (⋮) menu against the order.
  5. Select Update Packaging Details.

  6. Update the package weight or dimensions


  7. Click Update

Update Customer Address and Information

You can update the customer's delivery address as well as their name, phone number, and email address.

Steps

  1. Log in to your Eshopbox workspace.
  2. Go to Orders > All Orders
  3. In the search bar, enter the Order ID to find the order that you want to update.
  4. Click the More Actions (⋮) menu.
  5. Select Update Address.

  6. Update the required information:

    • Customer Name

    • Phone Number

    • Email Address

    • Delivery Address


  7. Click Save.

Update Payment Method

You can update the payment method directly from the Eshopbox workspace. Currently, this functionality is available only for Shopify Orders.

The following updates are supported:

  • Convert COD to Prepaid
  • Update the COD Collectable Amount

Steps

  1. Log in to your Eshopbox workspace.
  2. Go to Orders > All Orders
  3. In the search bar, enter the Order ID to find the order that you want to update
  4. Open the required order by clicking the
    Order ID

  5. On the Order Details page, click Take Action.

  6. Select Convert to Prepaid.


  7. Choose the required payment option.

  8. If required, update the COD collectable amount.


  9. Click Confirm


Frequently Asked Questions

Will these changes update my Shopify order?

No. Changes made from the Eshopbox workspace are not synced back to Shopify. They are applicable only within Eshopbox and are used for fulfillment and shipping operations.

Can I edit an order after it reaches RTS?

No. Once the shipment reaches the RTS (Ready to Ship) status, order editing is no longer allowed.

Which sales channels currently support this feature?

At present, the Edit Order functionality is available only for Shopify-integrated workspaces.

Can I update both the payment method and customer details for the same order?

Yes. As long as the shipment has not reached the RTS status, you can update any of the supported order details, including customer information, address, packaging details, and payment method.