Confirming B2B orders

You would be required to confirm your order after order is created on your workspace. The order will remain in pending status if it isn’t confirmed.

Once a B2B order is created on your workspace, it is important to confirm it to:

Allocate the required inventory.
Ensure the fulfilment centre begins processing the order.

Note: You can confirm a B2B order either individually or in bulk.

In this article, we will learn how to confirm B2B orders.

Confirming B2B Order Individually

To confirm an individual B2B order, you need to follow the below-given steps:

Step 1: Log in to your Eshopbox workspace.
Step 2: From the header, navigate to Orders > All B2B Orders.

Step 3: Search for the order which you want to confirm.

Step 4: Click on Take Action > Confirm Order.

Step 5: A pop-up will appear to confirm your order. Click on confirm to confirm your order.

Confirming B2B Orders in Bulk

To confirm B2B orders in bulk, you need to follow the below-given steps:

Step 1: Log in to your Eshopbox workspace.
Step 2: Navigate to Orders > All B2B Orders.

Step 3: Select the checkbox against the orders that you wish to confirm and click on Confirm.

Step 4: A pop-up appears. Make sure you check the below details before proceeding and click on Confirm Now.

FAQs

Q.1 I want to check if more inventory is available before confirming the order. How can I do that?

To check your inventory before confirming the order, you need to click on Sync Inventory to refresh inventory status. This checks if inventory was recently unblocked.

Q.2 What happens if only some items in my B2B order are available?

If only some items are available in your B2B order, it is partially fulfillable. You can follow one of the below steps in this case:

Confirm the order to process the available items which move them to the Ready to Ship (RTS) state.
Enable Split Order to automatically create a separate order for the unavailable items. This will be processed when stock becomes available.

Q.3 Can unfulfillable quantities be processed automatically?

Yes, by selecting the Split Order option, a new order is created for the unfulfillable quantities. This order will be processed automatically once inventory becomes available.

Q.4 None of the items in the order are currently available. What should I do?

If all quantities are unfulfillable, the order cannot be confirmed. You can run an inventory Sync to check for any inventory updates or might need to cancel the order. Learn how to cancel a B2B order here.