Confirming B2B orders
You would be required to confirm your order after order is created on your workspace. The order will remain in pending status if it isn’t confirmed.
Once a B2B order is created on your workspace, it is important to confirm it to:
Allocate the required inventory.
Ensure the fulfilment centre begins processing the order.
Note: You can confirm a B2B order either individually or in bulk.
In this article, we will learn how to confirm B2B orders.
Confirming B2B Order Individually
To confirm an individual B2B order, you need to follow the below-given steps:
Step 1: Log in to your Eshopbox workspace.
Step 2: From the header, navigate to Orders > All B2B Orders.
Step 3: Search for the order which you want to confirm.
Step 4: Click on Take Action > Confirm Order.
Step 5: You will be redirected to the Order Details Page. Click on Confirm Now.
Step 6: A pop-up will appear to confirm your order. Before proceeding with the confirmation make sure you fill the below details appropriately.
Customer Order ID: The unique identifier assigned to the customer’s order.
Fulfillable Quantity: Number of units that can be fulfilled from the available inventory.
Unfulfillable Quantity: Number of units that cannot be fulfilled due to insufficient inventory.
Expected RTS Date: Estimated date auto-calculated by Eshopbox when the order will be marked as Ready to Ship (RTS), allowing the pickup to be scheduled accordingly.
Note: You need to manually select an RTS date from the given calendar in case of a self-fulfillment location.
Step 7: Once you have verified the details, click on Confirm.
Confirming B2B Orders in Bulk
To confirm B2B orders in bulk, you need to follow the below-given steps:
Step 1: Log in to your Eshopbox workspace.
Step 2: Navigate to Orders > All B2B Orders.
Step 3: Select the checkbox against the orders that you wish to confirm and click on Confirm.
Step 4: A pop-up appears. Make sure you check the below details before proceeding and click on Confirm Now.
Customer order ID: The unique identifier assigned to the customer’s order.
B2B order ID: The identifier for the B2B order in Eshopbox.
Ordered quantity: Total number of units ordered for which the B2B order was created and confirmed.
Fulfillable quantity: Number of units that can be fulfilled from the available inventory.
Unfulfillable quantity: Number of units that cannot be fulfilled due to insufficient inventory.
Split order: Automatically splits the order into separate shipments to ensure that the fulfillable items are shipped immediately, while unfulfillable items are processed later.
Note: In case of a split order, you may select one or multiple orders to split as per your requirement, otherwise, the unfulfillable quantity for the respective order will automatically be cancelled.
Expected RTS (Ready to Ship): Estimated date auto-calculated by Eshopbox when the order will be marked as Ready to Ship (RTS), allowing the pickup to be scheduled accordingly. It will be chosen manually in case of self-fulfillment.
FAQs
Q.1 I want to check if more inventory is available before confirming the order. How can I do that?
To check your inventory before confirming the order, you need to click on Sync Inventory to refresh inventory status. This checks if inventory was recently unblocked.
Q.2 What happens if only some items in my B2B order are available?
If only some items are available in your B2B order, it is partially fulfillable. You can follow one of the below steps in this case:
Confirm the order to process the available items which move them to the Ready to Ship (RTS) state.
Enable Split Order to automatically create a separate order for the unavailable items. This will be processed when stock becomes available.
Q.3 Can unfulfillable quantities be processed automatically?
Yes, by selecting the Split Order option, a new order is created for the unfulfillable quantities. This order will be processed automatically once inventory becomes available.
Q.4 None of the items in the order are currently available. What should I do?
If all quantities are unfulfillable, the order cannot be confirmed. You can run an inventory Sync to check for any inventory updates or might need to cancel the order. Learn how to cancel a B2B order here.