From the header, navigate to Settings > COD payment terms from the dropdown.

You will be redirected to the COD payment terms page.

Click on the Managing Eshopbox fees tab.

The toggle is turned ON by default. Eshopbox will deduct the outstanding fees, if any and remit your COD payment. All the new payouts created will be paid only if the prior fees are paid. If any amount is not paid to us, payments will be marked as on hold.

If you choose to turn the toggle OFF, Eshopbox will temporarily put your COD payouts on hold until the outstanding fees are cleared. Once you turn the toggle ON, the on-hold payments will be processed accordingly.

Once done, click on Confirm.