Cancelling B2B Orders
There might be certain instances when you may have to cancel a B2B order, such as
The buyer has cancelled their order or no longer needs the products.
You entered incorrect SKUs or quantities when creating the order.
The ordered items are out of stock.
The order has missing or incorrect shipping or billing details.
System issues or buyer mistakes resulted in duplicate orders.
Processing errors like wrong SKU entries or pricing mistakes prevent accurate order fulfilment.
Note
You can cancel a B2B order as long as it is in the ‘Created' or 'Confirmed’ status.
You cannot cancel multiple orders in bulk.
You cannot cancel orders which are in processing status.
In this article, you will learn how to cancel B2B orders.
To cancel a B2B order, you need to follow the below-given steps:
Step 1: Log in to your Eshopbox workspace.
Step 2: From the header, navigate to Orders > All B2B orders.
Step 3: You will be redirected to the All B2B orders page. Search the order which you want to cancel.
Step 4: Click on Take Action > Cancel order.
Step 5: Enter the reason for cancellation and click on Cancel Order.
Step 6: The order status will be updated to ‘Cancelled’ in your Eshopbox workspace.
