Q1. If I am using Amazon Flex at my fulfilment location but want Eshopbox WMS to manage inventory across other channels, can my existing Amazon site code be integrated with your WMS?
No, the existing Amazon site code used for Flex is restricted to Amazon-managed inventory and doesn't support third-party integrations. To enable inventory syncing through Eshopbox WMS (Warehouse Management System), you will need a separate Amazon site code that supports integration. Eshopbox can help submit a request to Amazon for this new site code.
Q2. I can't see my Amazon Prime listings. What do I do?
Sometimes, you may not be able to see your product listings on Amazon. This could occur for several reasons. To avoid listing errors on Amazon, we suggest going through the following hygiene factors:
Make sure the product is created on Amazon.
Make sure the product is created in Eshopbox.
Make sure the product is made available to Amazon from the Eshopbox workspace.
The product should have adequate inventory in the Eshopbox fulfilment centres
The product listings should be marked as Fulfilled by Amazon (FBA) on your Amazon seller panel.
Make sure the products are mapped correctly between Eshopbox and Amazon.
Make sure the products are not suppressed, inactive, or stranded on Amazon.
If you have verified that all hygiene factors are intact and your product is still not visible on Amazon, you should contact Eshopbox support.
Q3. Why can't I see some order details for my Amazon Prime orders?
Amazon provides order details for Amazon Prime orders without any customer data. This means you will not be able to see the following order details in Eshopbox for your Amazon Prime orders:
Customer name
Phone number
Email address
Shipping address
Billing address
Q4. I need to disable inventory sync on Amazon. What do I do?
If you wish to sync inventory levels, select the scenario that best suits your requirements and follow the instructions to sync your inventory levels.
Scenario 1: You wish to sync off inventory levels for all your products. You need to disconnect the Amazon app on Eshopbox.
Scenario 2: You wish to sync off inventory levels for some of your products. You need to make your selected products unavailable on Amazon by navigating to the Eshopbox workspace.
Scenario 3: You wish to sync off the inventory level for a particular location. You need to toggle the button off for the particular location. To do this, follow the below steps:
Visit the Amazon app on Eshopbox.
Navigate to Choose Eshopbox fulfilment centre.
Toggle the button 'off' for the location you wish to sync off the inventory levels.