Customer portal

Understand how the customer portal works

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11 articles in this collection
Written by Shivam Singh

Customer Portal: Overview

Give your customers a self-service portal to manage their orders, returns, refunds and exchanges.
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Written by Shivam Singh
Updated over a week ago

Style your customer portal

Customise your portal by updating your brand logo, favicon, changing background colours and more.
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Written by Shivam Singh
Updated over a week ago

Set up your tracking page domain

Set up a custom domain to create a branded tracking experience for your customers.
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Written by Shivam Singh
Updated over a week ago

Provide relevant links to your customers

Direct your customers to various landing pages of your website by providing relevant links on your customer portal.
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Written by Shivam Singh
Updated over a week ago

Define your communication channels for notifications

Add email address and SMS sender name to notify customers about their orders, returns, and refunds.
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Written by Shivam Singh
Updated over a week ago

Manage your customer notifications

Customise outbound notifications for your orders, returns, and refunds.
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Written by Shivam Singh
Updated over a week ago

Manage your cancellation policy

Allow your customers to cancel their orders and configure your cancellation policy.
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Written by Shivam Singh
Updated over a week ago

Manage your return policy

Allow your customer to returns their orders and configure your return policy.
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Written by Shivam Singh
Updated over a week ago

Display a notice on your customer portal

Display a notice on your customer portal to communicate important messages to your customers.
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Written by Shivam Singh
Updated over a week ago

Customise customer communication for delayed deliveries and pickup

Create custom notifications to inform your customers about delays in deliveries and pickups.
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Written by Shivam Singh
Updated over a week ago

Customise the SMS sender ID and modify your SMS content

Learn how to customise the SMS Sender name and SMS templates for your customer notifications.
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Written by Shivam Singh
Updated over a week ago