Orders

Track and manage orders. Learn to handle exceptions.

Shivam Singh avatar Naina Bajaj avatar Jahnvi avatar +1
19 articles in this collection
Written by Shivam Singh, Naina Bajaj, Jahnvi and 1 other
Forward shipping

Getting serviceable pin codes

Learn how to get the list of serviceable pin codes from Eshopbox
Rishi Yadav avatar
Written by Rishi Yadav
Updated over a week ago

My shipment is stuck in transit. What do I do?

Learn how to manage shipments stuck in transit.
Rishi Yadav avatar
Written by Rishi Yadav
Updated over a week ago

Handling failed delivery

Learn how to handle and take action on failed delivery orders.
Rishi Yadav avatar
Written by Rishi Yadav
Updated over a week ago

How do I verify my KYC details to enable COD orders?

Learn how to enable Eshopbox to receive payments for your COD orders
Rishi Yadav avatar
Written by Rishi Yadav
Updated over a week ago

Raising shipping claims and getting reimbursements

Learn how to get reimbursed for mismanaged shipments
Rishi Yadav avatar
Written by Rishi Yadav
Updated over a week ago

Handling billing disputes

Learn how to raise billing disputes
Rishi Yadav avatar
Written by Rishi Yadav
Updated over a week ago

How does shipping insurance work?

Understand how you can insure your shipments to recover losses
Rishi Yadav avatar
Written by Rishi Yadav
Updated over a week ago

How does billing work for Eshopbox shipping?

Understand how Eshopbox charges you for your shipments
Rishi Yadav avatar
Written by Rishi Yadav
Updated over a week ago

How is your shipment weight calculated?

Understand how Eshopbox calculates your shipment weight
Rishi Yadav avatar
Written by Rishi Yadav
Updated over a week ago

Configure your shipping preferences

Set up shipping rules in Eshopbox to determine whether orders will be shipped via Standard or Express shipping.
Naina Bajaj avatar
Written by Naina Bajaj
Updated over a week ago

My customer received a wrong or incomplete order. What do I do?

Rishi Yadav avatar
Written by Rishi Yadav
Updated over a week ago

How do I arrange pickups for my customers in non-serviceable zones?

Learn how to arrange a return pickup from non serviceable pincode
Rishi Yadav avatar
Written by Rishi Yadav
Updated over a week ago