Orders

Track and manage orders. Learn to handle exceptions.

18 articles in this collection
Written by Team, Shivam Singh, and Naina Bajaj

Order management

The process of fulfiling an order

Understand how your orders are treated in Eshopbox

Written by Shivam Singh
Updated over a week ago

Searching, viewing and filtering orders

Learn how to quickly find orders you're looking for

Written by Shivam Singh
Updated over a week ago

Exporting order reports

Learn how to manage and schedule order reports in Eshopbox

Written by Shivam Singh
Updated over a week ago

Handling sidelined orders

Learn how to manage stuck orders in Eshopbox

Written by Shivam Singh
Updated over a week ago

Eshopbox packaging

How does packaging work?

Understand different types of packaging materials available in Eshopbox to pack your orders.

Written by Shivam Singh
Updated over a week ago

Packaging selection process

Understand the factors based on which Eshopbox selects the packaging material for your order

Written by Shivam Singh
Updated over a week ago

Forward shipping

Getting serviceable pin codes

Learn how to get the list of serviceable pin codes from Eshopbox

Written by Shivam Singh
Updated over a week ago

My shipment is stuck in transit. What do I do?

Learn how to manage shipments stuck in transit.

Written by Team
Updated over a week ago

Handling failed delivery

Learn how to handle and take action on failed delivery orders.

Written by Team
Updated over a week ago

How do I verify my KYC details to enable COD orders?

Learn how to enable Eshopbox to receive payments for your COD orders

Written by Shivam Singh
Updated over a week ago

Raising shipping claims and getting reimbursements

Learn how to get reimbursed for mismanaged shipments

Written by Shivam Singh
Updated over a week ago

Handling billing disputes

Learn how to raise billing disputes

Written by Team
Updated over a week ago

How does shipping insurance work?

Understand how you can insure your shipments to recover losses

Written by Team
Updated over a week ago

How does billing work for Eshopbox shipping?

Understand how Eshopbox charges you for your shipments

Written by Team
Updated over a week ago

How is your shipment weight calculated?

Understand how Eshopbox calculates your shipment weight

Written by Team
Updated over a week ago

Configure your shipping preferences

Set up shipping rules in Eshopbox to determine whether orders will be shipped via Standard or Express shipping.

Written by Naina Bajaj
Updated over a week ago

My customer received a wrong or incomplete order. What do I do?

Written by Team
Updated over a week ago

How do I arrange pickups for my customers in non-serviceable zones?

Learn how to arrange a return pickup from non serviceable pincode

Written by Team
Updated over a week ago