Orders

Track and manage orders. Learn to handle exceptions.

Team avatar Shivam Singh avatar Naina Bajaj avatar
18 articles in this collection
Written by Team, Shivam Singh, and Naina Bajaj
Forward shipping

Getting serviceable pin codes

Learn how to get the list of serviceable pin codes from Eshopbox
Shivam Singh avatar
Written by Shivam Singh
Updated over a week ago

My shipment is stuck in transit. What do I do?

Learn how to manage shipments stuck in transit.
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Written by Team
Updated over a week ago

Handling failed delivery

Learn how to handle and take action on failed delivery orders.
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Written by Team
Updated over a week ago

How do I verify my KYC details to enable COD orders?

Learn how to enable Eshopbox to receive payments for your COD orders
Shivam Singh avatar
Written by Shivam Singh
Updated over a week ago

Raising shipping claims and getting reimbursements

Learn how to get reimbursed for mismanaged shipments
Shivam Singh avatar
Written by Shivam Singh
Updated over a week ago

Handling billing disputes

Learn how to raise billing disputes
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Written by Team
Updated over a week ago

How does shipping insurance work?

Understand how you can insure your shipments to recover losses
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Written by Team
Updated over a week ago

How does billing work for Eshopbox shipping?

Understand how Eshopbox charges you for your shipments
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Written by Team
Updated over a week ago

How is your shipment weight calculated?

Understand how Eshopbox calculates your shipment weight
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Written by Team
Updated over a week ago

Configure your shipping preferences

Set up shipping rules in Eshopbox to determine whether orders will be shipped via Standard or Express shipping.
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Written by Naina Bajaj
Updated over a week ago

My customer received a wrong or incomplete order. What do I do?

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Written by Team
Updated over a week ago

How do I arrange pickups for my customers in non-serviceable zones?

Learn how to arrange a return pickup from non serviceable pincode
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Written by Team
Updated over a week ago