Eshopbox assigns an Expected Delivery Date to every order once it has been handed over to the courier. In case there is a delay in the delivery of the order, you can escalate this to Eshopbox.
When to escalate delayed delivery?
The expected delivery date for an order has crossed, and its status still shows as On the way.
Steps to escalate delayed delivery
To escalate delayed delivery, you need to follow the below-given steps:
Step 1: Log in to your Eshopbox workspace.
Step 2: From the header, navigate to Help.
Step 3: Click on My Tickets.
Step 4: You will be redirected to the Tickets page. Click on Ask for assistance.
Step 5: A popup will open. Select Shipping and Delivery as the topic.
Step 6: Select Delay in order delivery as the issue.
Step 7: Enter the following details:
Order ID or Tracking ID
Description of query
Step 8: Click on Submit.
Your ticket will be created, and a ticket ID for the same will be generated. Eshopbox will connect with the respective courier and get the delivery expedited.
The Eshopbox support team will reach out to you on the submitted ticket in case of an update.