Tracking On-time handover with Eshopbox
The on-time handover rate refers to the percentage of orders handed over to the courier partner within the expected handover date.
The On-time handover dashboard provides you with the following insights:
Orders that are handed over on time, where handover has breached and where handover is overdue.
On-time handover based on the sales channel and location
In this article, you will learn
How to check the On-time handover report?
What are the various filters you can use?
What are the various analysis you can get from this report?
Steps to check the On-time handover report
From the header, navigate to Reports > On-time handover. You will be redirected to the On-time handover dashboard.
On-time handover dashboard filters
On the top pane, you can find the following filters:
Duration: It is the time period for which you want to calculate the on-time handover rate.
Sales channel: It is the channel for which you want to calculate the On-time handover rate.
Origin: It is the location from where the orders are dispatched. This displays the list of origin locations.
Detail oriented reports
How is your handover performance over a period of time?
In this report, you can analyse the following:
On-time handover: It tells you about the success rate of attempting order handover within the expected handover date.
To calculate this data, the on-time orders are divided by the total number of orders (excluding exceptions).
Late handover: Orders for which the first attempt has been made after the estimated handover date.
Overdue: Orders that are due for handover and their estimated handover date has passed.
Exception: Orders that faced exceptions and were excluded from the on-time handover rate.
A summary of the data is also available, along with the report for the orders handed over on time, late orders, overdue orders, and orders that may require your attention.
What is the on-time handover rate across different sales channels?
The on-time handover rate for different sales channels depends on the order volume, shipping mode, payment type and other factors.
What is the on-time handover rate across different locations?
The on-time handover rate for different locations depends on the order volume, shipping mode, payment type and other factors. The location may also affect delivery timelines due to its proximity to major transportation hubs and warehouses.
Exporting the On-time handover report
You can also export this report after applying the necessary filters for analysis. To do so, you need to click on Export.
A pop-up will appear on your screen. Click on Export.
