Tracking Failed Delivery rate with Eshopbox shipping

Tracking Failed Delivery rate with Eshopbox shipping

The failed delivery rate refers to the percentage of orders for which Eshopbox attempted the delivery to the customer but failed to deliver.

The failed delivery dashboard provides you with the following insights:

  • The percentage of deliveries which failed.

  • The number of unsuccessful attempts.

  • Buyer response rate across communication channels.

  • The average response time for each communication channel.

You can compare the current delivery performance with the previous months by applying filters and also export it for further analysis.

In this article, you will learn.

  • How to check the Failed delivery report?

  • What are the various filters you can use?

  • What are the various analysis you can get from this report?

Steps to check the Failed delivery report

From the header, navigate to Reports > Failed delivery. You will be redirected to the Failed delivery dashboard.

Failed delivery dashboard filters

On the top pane, you can find the following filters.

  • Last delivery attempt on: It is the date range when the latest delivery attempt was made to deliver the order.

  • Delivery location: The location to which the orders are to be delivered. This displays a list of states to which orders were delivered.

  • Shipping mode: The type of shipping used to deliver an order. You can use this filter to set the shipping mode as standard, express, or priority.

  • Zone: The geographical area to which an order is to be delivered. You can use this filter to set the delivery zone as local, zonal, national, metro, or remote.

  • Origin: The location from where the orders are dispatched. This displays the list of origin locations.

  • Payment method: The mode of payment used while placing the order, i.e. Prepaid or COD.

  • Risk score: It is the predicted chance of failed delivery for an order, i.e. High, Medium or Low.

Detail-oriented reports

  • How often do deliveries fail over a given period?

    In this report, you can analyze the following:

    • Failed delivery rate: This is calculated by dividing the failed delivery orders by the total number of orders.

    • Failed delivery returns rate: These are the orders for which a return is created after it failed to deliver.

    • Awaiting action: These are the orders on which no action was taken, even after a failed delivery.

    • Action requested: Order on which the failed delivery action is taken OR the order is out for delivery.

    A summary of the data is also available, along with the report for the deliveries made, orders delivered on time, and orders that were late or overdue.

  • What are the reasons for failed deliveries?

    This report provides insights into the number of failed deliveries that have happened over a time period. It offers a detailed breakdown based on the specific reasons underlying each failed delivery. Learn more about the various reasons for failed delivery.

  • How many attempts are made to deliver orders that have failed?

    This report allows you to track the total number of attempts made for failed delivery orders. This helps you determine

    • how effective your delivery service is at contacting customers

    • how effective your delivery service is at making successful deliveries

    • the areas that need more attention.

  • What is the split between failed delivery orders for COD vs. prepaid?

    This report allows you to compare the number of failed delivery orders for COD and prepaid customers.

  • How many deliveries failed in each zone?

    This report allows you to analyze the total number of failed deliveries in each zone, i.e. Local, Zonal, National, Metro and Remote. You can see which zones are performing well and which need more attention.

  • How does delivery time affect the rate of failed deliveries?

    This report shows the failed delivery rate depending on the time period, i.e. one day, two days, 3-4 days, etc. The delivery time is one of the most important factors that influence failed deliveries, as it is important to deliver within a specified time frame for customer satisfaction.

  • How often do deliveries fail on the most common destinations?

    This report offers valuable insights into the frequency of failed deliveries along specific routes based on pickup and delivery locations, including states or cities.

    Note: The data for the ten most frequent routes will be visible by default. To view the complete list of routes and the corresponding details, you need to click on View All.

  • How many orders receive a response when deliveries fail?

    This report presents an overview of the order response rates between sellers and buyers across various locations and time periods. It captures instances where both parties responded, as well as cases where deliveries failed, and no response was received.

  • What is the performance of different communication channels for getting a response from buyers?

    This report analyzes the effectiveness of different communication channels, including emails, WhatsApp, and SMS, in getting responses from buyers in cases of delivery failures.

Exporting the Failed delivery report

You can also export this report after applying the necessary filters for analysis. To do so, you need to click on Export.

A pop-up will appear on your screen. Click on Export.