Preparing CSV to manage failed delivery
You can manage failed delivery orders in bulk using the failed delivery CSV order templates. Learn more about failed delivery.
Reattempt failed delivery
Initiate return to origin for failed delivery
Update pickup hub address for failed delivery
In this article, you will learn
How to prepare the CSV template to reattempt failed delivery orders?
How to prepare the CSV template to initiate return to origin for failed deliveries?
How to prepare the CSV template to update pickup hub address for failed delivery?
Steps to prepare the CSV template to reattempt delivery
You need to follow the below-given steps to prepare the CSV template to reattempt delivery:
Step 1: Log in to your Eshopbox workspace.
Step 2: From the header, navigate to Orders > All orders. You will be redirected to the Orders page.
Step 3: Navigate to the top right corner and click on Import.
Step 4: Select Manage failed delivery.
Step 5: Select the action as reattempt delivery
Step 6: Download the Reattempt template.
In this template, you will come across the following attributes.
Reattempt delivery template attributes
Attributes | Description |
Forward Tracking ID | The forward Tracking ID is a unique tracking identifier for the product. It is a mandatory field. |
Phone Number | Enter the updated phone number on which the courier partner can connect with the customer. |
Address | Enter the updated delivery address of the customer. You can only update the address and cannot update the pin code. |
Landmark | Enter the landmark. This will help the courier partner easily identify the delivery address. |
Additional Delivery Notes | Enter additional delivery notes. This will help the courier partner to identify the delivery address. |
Fill in the details under each field in the template header.
Save the template as CSV. Your CSV is now ready for import.
Steps to prepare the CSV template to initiate Return To Origin
You need to follow the below-given steps to prepare the CSV template to initiate return to origin:
Step 1: Log in to your Eshopbox workspace.
Step 2: From the header, navigate to Orders > All orders. You will be redirected to the Orders page.
Step 3: Navigate to the top right corner and click on Import.
Step 4: Select Manage failed delivery.
Step 5: Select the action as Initiate Return to origin (RTO).
Step 6: Download the Initiate return to origin template.
Initiate Return to origin (RTO) template attributes
In this template, you will come across the following attributes.
Attributes | Description |
Forward Tracking ID | The forward Tracking ID is a unique tracking identifier for the product. It is a mandatory field. |
Steps to prepare the CSV template to Update pickup address for out for delivery orders
You need to follow the below-given steps to prepare the CSV template to update pickup address for out for delivery orders:
Step 1: Log in to your Eshopbox workspace.
Step 2: From the header, navigate to Orders > All orders. You will be redirected to the Orders page.
Step 3: Navigate to the top right corner and click on Import.
Step 4: Select Manage failed delivery.
Step 5: Select the action as update pickup address for out for delivery orders.
Step 6: Download the Update pickup address for out for delivery orders template.
Update pickup address for out for delivery orders template attributes
In this template, you will come across the following attributes.
Description | Description |
Forward Tracking ID | The forward Tracking ID is a unique tracking identifier for the product. It is a mandatory field. |
Hub details | Hub details are the address of the nearest hub for collecting the order. It is a mandatory field. |
Note:
Eshopbox recommends you use Google Sheets to work with your templates. After you've made the changes to the template, make sure to download the file as a CSV.
When you edit this template, remove all the sample data from it.
Special characters do not always work correctly when the CSV templates are exported, edited with another spreadsheet program, and then imported back into Eshopbox.
The Re-attempt delivery, Initiate RTO, and Update ODA Hub details -templates cannot exceed the maximum file size limit of 5MB.
To view the status of your imports, you can navigate to Files >Imports. Learn how to troubleshoot CSV template errors.
Eshopbox will skip any row starting with a semi-colon “;”.