If your shipment is lost or damaged by Eshopbox, you are reimbursed based on the value of the shipment. The reimbursement amount calculation is mentioned in your signed commercial agreement with Eshopbox.


How do I raise claims for lost and damaged shipments?

You don't need to raise any claims; Eshopbox automatically notifies you about your lost and damaged shipments. Eshopbox issues a credit note to you over email for any shipment that was compromised. All credit notes are settled with the invoice generated by Eshopbox.

Getting Reimbursed: How it works?

Here's a simple breakdown that will help you understand how you get reimbursed for your lost or damaged shipments:

Step 1: Getting notified

Once a shipment is marked as lost or damaged by Eshopbox, you are intimated immediately to inform your customers and avoid a poor customer experience.

Step 2: Getting credit notes

Eshopbox collates all the lost or damaged shipments in a month and shares this information periodically.

  • All shipments lost or damaged from the 1st to the 15th of each month would be intimated to the client by the 20th of the same month.

  • All shipments lost or damaged from the 16th to the end of the month would be intimated to the client by the 5th of the following month.

Eshopbox will raise credit notes for all these shipments and send them to you via email. The reimbursement amount in the credit note would be based on your commercial agreement with Eshopbox.

Step 3: Getting reimbursed

Eshopbox will settle the credit notes along with the tax invoices by the 10th of every month.

Let's say you had 12 shipments marked as lost or damaged within January. Eshopbox will reimburse you for these shipments by the 10th of February.

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