Shipments stuck in transit are shipments with no status update for the last 72 hours, i.e. three days.

A shipment could be stuck in transit due to various reasons, such as:

  • Shipment is lost or damaged in transit

  • Shipment is misrouted

  • Shipment isn't visible at any shipping hubs

  • The shipping label is damaged, detached, or un-scannable

How to manage shipments stuck in transit?

Shipments stuck in transit will likely lead to delays in order delivery and SLA breaches. Keeping this in mind, Eshopbox shares the list of stuck-in-transit shipments with you daily. The list of stuck-in-transit shipments helps you keep your customers in the loop and avoid a poor customer experience.

Based on the list of stuck in-transit shipments, you need to decide the next course of action:

1) Initiate Return to Origin (RTO) for prepaid orders and refund your customers

You can request Eshopbox to initiate an RTO using the Eshopbox support messenger; you must raise the request within 48 hours after receiving the list of stuck-in-transit shipments. Simultaneously, you can create refunds for your customers.

2) Initiate Return to Origin (RTO) for Cash on Delivery (COD) orders

You can request Eshopbox to initiate an RTO using the Eshopbox support messenger; you must raise the request within 48 hours after receiving the list of stuck-in-transit shipments.

3) Initiate Return to Origin (RTO) and re-ship a new order to your customers

You can request Eshopbox to initiate an RTO using the Eshopbox support messenger; you must raise the request within 48 hours after receiving the list of stuck-in-transit shipments. Simultaneously, you can ship a new order to your customers from your facility to avoid a poor customer experience. You can initiate an RTO and re-ship a new order for COD and prepaid orders.

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