You need to create returns for Nykaa so that Eshopbox can identify the returns that are expected at Eshopbox fulfillment centers.
In this article, you will learn:
How to get return information from Nykaa?
How to download the Eshopbox return template?
How to convert Nykaa return information to the Eshopbox return template?
Follow the below steps to create Nykaa returns in Eshopbox:
Step 1: Get return information from Nykaa
You will get your Nykaa return information from your Vin Seller Pannel. Follow the below steps to download the returns details:
Navigate to Vin Seller Pannel.
Provide the credentials and click on the Sign-in button.
From the side menu bar of Vin Supplier, navigate to Returns.
Select Manage Returns from the dropdown.
Click on Return/ RTO tab on the top menu bar.
Click on the Advance Search button, 3rd from left.
Apply the filters. Select an appropriate date from the Return Date. If you want a separate report for customer return and RTO. Select the Return Type from the list.
Now, click on the fourth button from the left to Export the return report.
Step 2: Download the Eshopbox return template
Once you have received the return information from Nykaa, you need to download the Eshopbox return template by following the steps below:
From the sidebar of the workspace, navigate to Orders.
Click on the Import button in the top right corner of your screen
Select Create new returns.
Download the import report template. The template will include all the guidelines required to enter your return details.
Step 3: Convert return information to Eshopbox return template
You need to now fill in your Nykaa return details in the Eshopbox return template. While filling the template, you need to be aware of the terminologies used in both Nykaa and Eshopbox.
The following table will help you to provide return details of Nykaa in the return import template:
Column in Eshopbox | Column in Nykaa | What to fill? | Example |
Portal | Does not exist | You need to enter the Portal name as Nykaa. | Nykaa |
Order ID | Web Order No | Fill in the Web Order No from the Nykaa returns sheet | NYK-2687547-3899129 |
SKU | SKU | To create a return in Eshopbox, the SKU provided by Nykaa must be configured with the product as the SKU or additional name (alias) in Eshopbox. (ESIN/SKU/UPC/EAN/GTIN). | NYFFSTLD04121 |
Return tracking ID | AWB NO | Fill in the AWB NO from the Nykaa returns sheet | 876457876 |
Return type | Return Type | If the return is RTO in the Nykaa sheet, then you need to fill FDR against it. | CIR |
Sales channel | Does not exist | Leave this field as blank for Nykaa | |
Quantity | Return Qty | Fill in the Return Qty from the Nykaa returns sheet | 1 |
Reason | Reason | Fill in the Reason from the Nykaa returns sheet | Didn't like the product - Didn't like the color |
Invoice number | Does not exist | Leave this field as blank for Nykaa | |
Delivery status as per channel | Status | Reverse PickUP Delivered in Nykaa is Delivered in Eshopbox. | Delivered |
Delivery date as per channel | Does not exist | Leave this field as blank for Nykaa | 8/30/2021 |
Delivery location | Does not exist | Leave this field as blank for Nykaa | |
Shipping provider | Transporter | Fill in the Transporter from the Nykaa returns sheet | Delhivery Surface |
Expected arrival by | Does not exist | Leave this field as blank for Nykaa |
💡Once you have prepared the return template, make sure you save it in CSV format.
Step 4: Upload return template in Eshopbox
Once you have prepared the return template, you need to upload it into Eshopbox.
From the sidebar of the workspace, navigate to Orders.
Click on the ‘Import' button in the top right corner of your screen
Select Create new returns.
Click on the Add CSV button and select the file you wish to upload.
Click on Submit.
Once you have submitted the return template, you will be redirected to the
Eshopbox workspace home and you will be able to see that your import is in progress as shown:
Your Nykaa returns are now being created in Eshopbox.
Step 5: Track your returns
Once your return template has been imported into Eshopbox, you can track the status of your returns by navigating to the 'Files' tab from the sidebar of the Eshopbox workspace. Here, you will be able to see one of the following statuses for the returns that have been imported:
Returns created: This means that returns have been successfully imported into Eshopbox. For example, 200 returns created.
Returns failed: This means that returns could not be created in Eshopbox. This usually happens when there are errors while processing the return template. For example, 125 returns failed.
You need to take corrective action for these failed returns and re-upload the modified return template into Eshopbox. To understand how to handle failed returns, read troubleshooting return import.