You need to create returns for Nykaa so that Eshopbox can identify the returns that are expected at Eshopbox fulfillment centers.

In this article, you will learn:

  • How to get return information from Nykaa?

  • How to download the Eshopbox return template?

  • How to convert Nykaa return information to the Eshopbox return template?

Follow the below steps to create Nykaa returns in Eshopbox:

Step 1: Get return information from Nykaa

You will get your Nykaa return information from your Vin Seller Pannel. Follow the below steps to download the returns details:

  • Navigate to Vin Seller Pannel.

  • Provide the credentials and click on the Sign-in button.

  • From the side menu bar of Vin Supplier, navigate to Returns.

  • Select Manage Returns from the dropdown.

  • Click on Return/ RTO tab on the top menu bar.

  • Click on the Advance Search button, 3rd from left.

  • Apply the filters. Select an appropriate date from the Return Date. If you want a separate report for customer return and RTO. Select the Return Type from the list.

  • Now, click on the fourth button from the left to Export the return report.

Step 2: Download the Eshopbox return template

Once you have received the return information from Nykaa, you need to download the Eshopbox return template by following the steps below:

  • From the sidebar of the workspace, navigate to Orders.

  • Click on the Import button in the top right corner of your screen

  • Select Create new returns.

  • Download the import report template. The template will include all the guidelines required to enter your return details.

Step 3: Convert return information to Eshopbox return template

You need to now fill in your Nykaa return details in the Eshopbox return template. While filling the template, you need to be aware of the terminologies used in both Nykaa and Eshopbox.

The following table will help you to provide return details of Nykaa in the return import template:

Column in Eshopbox

Column in Nykaa

What to fill?

Example

Portal

Does not exist

You need to enter the Portal name as Nykaa.

Nykaa

Order ID

Web Order No

Fill in the Web Order No from the Nykaa returns sheet

NYK-2687547-3899129

SKU

SKU

To create a return in Eshopbox, the SKU provided by Nykaa must be configured with the product as the SKU or additional name (alias) in Eshopbox. (ESIN/SKU/UPC/EAN/GTIN).

If your return is still unidentified due to SKU, you need to contact the sales channel.

NYFFSTLD04121

Return tracking ID

AWB NO

Fill in the AWB NO from the Nykaa returns sheet

876457876

Return type

Return Type

If the return is RTO in the Nykaa sheet, then you need to fill FDR against it.

If the return is Delivered Return in the Nykaa sheet, then you need to fill CIR against it.

CIR

Sales channel

Does not exist

Leave this field as blank for Nykaa

Quantity

Return Qty

Fill in the Return Qty from the Nykaa returns sheet

1

Reason

Reason

Fill in the Reason from the Nykaa returns sheet

Didn't like the product - Didn't like the color

Invoice number

Does not exist

Leave this field as blank for Nykaa

Delivery status as per channel

Status

Reverse PickUP Delivered in Nykaa is Delivered in Eshopbox.

Delivered

Delivery date as per channel

Does not exist

Leave this field as blank for Nykaa

8/30/2021

Delivery location

Does not exist

Leave this field as blank for Nykaa

Shipping provider

Transporter

Fill in the Transporter from the Nykaa returns sheet

Delhivery Surface

Expected arrival by

Does not exist

Leave this field as blank for Nykaa

💡Once you have prepared the return template, make sure you save it in CSV format.

Step 4: Upload return template in Eshopbox

Once you have prepared the return template, you need to upload it into Eshopbox.

  • From the sidebar of the workspace, navigate to Orders.

  • Click on the ‘Import' button in the top right corner of your screen

  • Select Create new returns.

  • Click on the Add CSV button and select the file you wish to upload.

  • Click on Submit.

  • Once you have submitted the return template, you will be redirected to the
    Eshopbox workspace home and you will be able to see that your import is in progress as shown:

Your Nykaa returns are now being created in Eshopbox.

Step 5: Track your returns

Once your return template has been imported into Eshopbox, you can track the status of your returns by navigating to the 'Files' tab from the sidebar of the Eshopbox workspace. Here, you will be able to see one of the following statuses for the returns that have been imported:

  • Returns created: This means that returns have been successfully imported into Eshopbox. For example, 200 returns created.

  • Returns failed: This means that returns could not be created in Eshopbox. This usually happens when there are errors while processing the return template. For example, 125 returns failed.

You need to take corrective action for these failed returns and re-upload the modified return template into Eshopbox. To understand how to handle failed returns, read troubleshooting return import.

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