You need to create returns for Amazon Easyship so that Eshopbox can identify the returns that are expected at Eshopbox fulfilment centres.


In this article, you will learn:

  • How to get return information from Amazon Easyship?

  • How to download the Eshopbox return template?

  • How to convert Amazon Easyship return information to the Eshopbox return template?

Follow the below steps to create Amazon Easyship returns in Eshopbox:


Step 1: Get return information from Amazon

You will get your Amazon Easyship return information from the Amazon Seller Central account. Follow the below steps to download the returns details:

  • Navigate to Amazon Seller Central.

  • Click on the Login button on the top right corner of the page. You will be redirected to the sign-in page of Amazon Seller Central.

  • Provide the credentials and click on the Sign In button.

  • From the top menu bar of Amazon, navigate to Reports.

  • Select Return Reports from the drop-down.

  • Navigate to Generate one-time report.

  • Select All Returns and the appropriate date range for which you want to view the returns.

  • Click on the Request button.

  • You will be able to view all reports under Generated reports section. To download your report, click on the Download button. If you can't find your report, click on the Refresh button on the right corner to update the generated reports list.

Step 2: Download the Eshopbox return template

Once you have received the return information from Amazon, you need to download the Eshopbox return template by following the steps below:

  • From the sidebar of the workspace, navigate to Orders.

  • Click on the Import button in the top right corner of your screen

  • Select Create new returns.

  • Download the import report template. The template will include all the guidelines required to enter your return details.

Step 3: Convert return information to Eshopbox return template

You need to now fill in your Amazon Easyship return details in the Eshopbox return template. While filling the template, you need to be aware of the terminologies used in both Amazon and Eshopbox.

The following table will help you to provide return details of Amazon in the return import template:

Column in Eshopbox

Column in Amazon

What to fill?

Example

Portal

Does not exist

You need to enter the Portal name as Amazon.

Amazon

Order ID

Order ID

Fill in the Order ID from the Amazon returns sheet

407-3259616-2389146

SKU

Merchant SKU

Fill in the Merchant SKU from the Amazon returns sheet

D1DA11NV1

Return tracking ID

Tracking ID

Fill in the Tracking ID from the Amazon returns sheet

6587246582

Return type (field must be filled based on the type of return)

Return type

A) If the return is Rejected or Undelivered or Undelivered/Rejected in the Amazon sheet, then you need to fill FDR against it.

B)If the return is Amazon CS or C-Returns in the Amazon sheet, then you need to fill CIR against it.

CIR

Sales channel

Does not exist

Leave this field as blank for Amazon Easyship.

Quantity

Return quantity

Fill in the Return quantity from the Amazon returns sheet

2

Reason

Return reason

Fill in the Return reason from the Amazon returns sheet. This only needs to be done for customer-initiated returns.

Size too small

Invoice number

Invoice number

Fill in the Invoice number from the Amazon returns sheet.

IN-253

Delivery status as per channel

Does not exist

Leave this field as blank for Amazon Prime.

Delivery date as per channel

Return delivery date

Fill in the Return delivery date from the Amazon returns sheet.

2021-08-15

Delivery location

Does not exist

Leave this field as blank for Amazon Easyship

Shipping provider

Return carrier

Fill in the Return carrier from the Amazon returns sheet.

ATS

Expected arrival by

Does not exist

Leave this field as blank for Amazon Easyship.

💡Once you have prepared the return template, make sure you save it in CSV format.

Step 4: Upload return template in Eshopbox

Once you have prepared the return template, you need to upload it into Eshopbox.

  • From the sidebar of the workspace, navigate to Orders.

  • Click on the Import button in the top right corner of your screen

  • Select Create new returns.

  • Click on the Add CSV button and select the file you wish to upload.

  • Click on Submit.

  • Once you have submitted the return template, you will be redirected to the Eshopbox workspace and you will be able to see that your import is in progress as shown:

Your Amazon Easyship returns are now being created in Eshopbox.

Step 5: Track your returns

Once your return template has been imported into Eshopbox, you can track the status of your returns by navigating to the 'Files' tab from the sidebar of the Eshopbox workspace. Here, you will be able to see one of the following statuses for the returns that have been imported:

  • Returns created: This means that returns have been successfully imported into Eshopbox. For example, 200 returns created.

  • Returns failed: This means that returns could not be created in Eshopbox. This usually happens when there are errors while processing the return template. For example, 125 returns failed.

You need to take corrective action for these failed returns and re-upload the modified return template into Eshopbox. To understand how to handle failed returns, read troubleshooting return import.

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