Shipping is simply a delivery service, collecting and delivering parcels with the help of multiple carriers. For shipping your orders, you can either opt for Eshopbox shipping or self-ship. If you use Eshopbox shipping, Eshopbox will deliver your orders to the customer. If you opt for self-ship, you will have to get orders delivered through your carrier accounts.

Eshopbox shipping

Eshopbox Shipping provides you with affordable and flat rate shipping across India. Your customers will get access to a self-service portal to track their orders and easily initiate returns, refunds, or exchanges.

Learn how to subscribe to Eshopbox shipping

Features of Eshopbox shipping

  • Extended reach: Deep integrations with multiple courier partners allow you to access over 26000+ pin codes across India

  • Timely COD remittance: Get reimbursed for your Cash on Delivery (COD) orders every 15 days

  • Simple Reconciliation: Unified shipping rates across multiple courier partners allow you to reconcile your shipping expenses easily

  • Exception management: Proactive resolutions for customers having failed deliveries and pickups help you improve your Net Promoter Score (NPS)

  • Automated refunds and exchanges: Powerful workflows that allow you to manage refunds and exchanges on autopilot

  • Real-time order tracking: Your customers get a superior tracking experience on your customer portal with real-time order status updates and proactive notifications

Here's a breakdown of Eshopbox's scope of service in both models, highlighting the difference between Eshopbox shipping and self-ship:

Comparing factor

Eshopbox shipping

Self shipping

Scope of service

End-to-end shipping service

Print shipping labels for your orders

Setting up multiple carrier accounts

Not required

Required

Tracking order fulfilment status on your workspace

Yes

Yes

Tracking shipment status on your workspace

Yes

No

Carrier allocation logic

Automated, AI-driven powered algorithm

Based on your carrier preferences

Setting up shipping preferences

Advanced

Basic

Customer portal to help your customers track and manage their orders

Yes

No

Providing order updates to your customers

Yes

No

Receive a list of serviceable pin codes

Yes

No

COD Remittance

Eshopbox

Carrier

Fees charged

Eshopbox shipping fees only

INR 2 per shipping label

Shipping reports and analytics

Yes

No

Support for your shipments

Yes

No

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