This article will outline the tasks that you need to complete to set up Amazon with Eshopbox.
Before you start
Make sure you have an active Amazon seller account
Make sure you have an active Eshopbox workspace
Make sure products listed on Amazon are created in Eshopbox
Setting up Amazon with Eshopbox
Follow the below steps to set up Amazon with Eshopbox:
Step 1: Install the Amazon app
To begin with, you will need to install the Flipkart app in Eshopbox. Installing the Amazon app allows Eshopbox to access your Amazon seller account. Follow the below steps to install the Flipkart app in Eshopbox:
From the sidebar of the Eshopbox workspace, navigate to Apps
Click on the 'Amazon'
Click on the 'Install app' button.
Now, the Amazon app has been installed on your Eshopbox workspace.
Step 2: Connect your Amazon seller account
You need to connect your Amazon seller account to Eshopbox. This means you are authorising Eshopbox to access your Amazon seller account data, products, orders, and more.
Enter your merchant ID and secret key (KMS Alias). Amazon will provide you with the merchant ID and secret key while registering for an Amazon account.
Click on 'Connect'
You should be able to see Eshopbox and your Amazon seller accounts are connected successfully.
Note: You need to log in using the primary email address associated with your Amazon seller account
Step 3: Configure your fulfilment locations
You need to create locations in Amazon and configure them with Eshopbox. This enables Eshopbox to allocate your Amazon orders to the optimal Eshopbox fulfilment centre for order processing. This can be done by following the below steps:
First, you need to add Eshopbox fulfilment centre addresses as pick up locations in Amazon. You need to get in touch with your Amazon SPOC to get the location added
Once you have added Eshopbox fulfilment centre locations on Amazon, navigate to Eshopbox workspace > Amazon app > Choose Eshopbox Fulfilment Locations.
Toggle the button 'on' to associate the location created in Amazon to Eshopbox fulfilment centre' based on the Amazon business model that you are operating on. You can choose to operate on different Amazon business models on different locations or even both business models on the same location.
You need to provide your Amazon location ID. Make sure to enter location ID without any spaces. Amazon will share a location ID once you have registered the Eshopbox FC address. Click on 'Save'.
Eshopbox will prepare to process orders from the sales channel, and the location set up would show as ‘Processing’ as shown:
Once the location set up is complete, the button would be toggled on as shown below:
Now, all your Amazon orders will be routed to the Eshopbox fulfilment centres you have configured.
Step 4: Make your products available to Amazon
Eshopbox allows you to manage the availability of your products on Amazon. Making your products available to Amazon means Eshopbox can relay product inventory and order status updates to Amazon.
Please follow the below steps to make products available to Amazon:
Log in to Amazon Seller Central
Ensure you have active listings in your Amazon seller account
Ensure you have selected the right Amazon fulfilment model for each listing, i.e FBA or FBM. Learn more
From the sidebar of the Eshopbox workspace, navigate to Inventory > All Products.
Search the product using ESIN or SKU for which you want to manage the product availability.
Navigate to ‘Availability’. You can manage the product availability on the sales channel by toggling the button 'On' or 'Off'.
Toggle the button to make the product available to Amazon. If you have configured multiple locations, you will have to make the product available from each location
Provide the Amazon SKU and select the Amazon fulfilment model for the product. You can also provide the ASIN if available.
Note: You can make selected products available to Amazon in bulk by importing products in Eshopbox. Learn more
Step 5: Configure automation
Automation will help you easily streamline repetitive tasks and processes. Eshopbox allows you to sync inventory, orders and order updates automatically in Amazon.
5.1 Sync inventory levels
Whenever there is a change in inventory levels in Eshopbox, then corresponding inventory quantities in Amazon will be updated. The update runs every 5 mins and is instant if a product is stocked out. The update will run only for products that are made available to Amazon.
5.2 Create new orders
This means if a new order is created in Amazon, then the same order would be created in Eshopbox.
Amazon verifies and approves the order. If you are selling from multiple locations on Amazon, it decides which location the order should be fulfilled from.
Amazon will send approved orders assigned to locations corresponding to the Eshopbox fulfilment centre.
Note: Amazon orders with the status 'future Dispatch after date' or 'On-hold' will be put on Hold in Eshopbox. These orders will be processed if the dispatch date expires or if Amazon updates the on-hold flag.
5.3 Cancel orders
This means if an order is cancelled on Amazon, then it will also be cancelled in Eshopbox.
Note: Orders which have been fulfiled cannot be cancelled in Eshopbox.
5.4 Import returns
This means if a customer returns your product on Amazon, the order is automatically marked as ‘Returning’ in Eshopbox.