When a customer makes a purchase on a sales channel, an order is created in Eshopbox with the following attributes:

  • Order details

  • Customer details

  • Product details

  • Payment details

  • Tracking details

  • Shipment details

When an order is received in Eshopbox, it is intelligently routed to the nearest fulfilment centre. The order items are then picked, packed and made ready to ship. Eshopbox treats every order at the order item level, this means Eshopbox records and updates the fulfilment status for each order item.


How orders are treated in Eshopbox?

The below flowchart will explain the order cycle in Eshopbox for marketplaces and shopping carts:

  1. MARKETPLACES

Here's a quick breakdown of each step in the order cycle:

  • When Eshopbox receives an order from the marketplace, it is created in Eshopbox and the order status is 'New'.

  • Once the order is created in Eshopbox, Eshopbox allocates inventory and picks the order items. Here, the order status changes to 'Processing'

  • Once the order is picked by Eshopbox, Eshopbox packs the order items, attaches the shipping label, and generates the invoice — making the order 'Ready-to-ship’

  • Once the order is handed over to the courier partner for delivery, the order status changes to ‘Handover done’.

  • If any ‘New’ order has inadequate available inventory, it will be marked as 'Unfulfillable'. You need to supply inventory to Eshopbox fulfilment centres to process these orders.

  • If the order is unfulfillable for any reason other than inventory unavailability, then the order status changes to ‘On hold’.

  1. SHOPPING CARTS

  • When Eshopbox receives an order from the sales channel, it is created in Eshopbox and the order status is 'New'.

  • Once the order is created in Eshopbox, Eshopbox allocates inventory and picks the order items from the warehouse shelves. Here, the order status changes to 'Processing'.

  • Once the order is picked by Eshopbox, Eshopbox packs the order items, attaches the shipping label, and generates the invoice — making the order 'Ready-to-ship'.

  • Once the order is handed over to the courier partner for delivery, the order status changes to ‘On the way’.

  • When the courier partner is out to deliver your order, the status changes to ‘Out for delivery.

  • Once the order is delivered to you, the status changes to 'Delivered’.

  • If an order created in Eshopbox has inadequate available inventory, it will not be processed by Eshopbox and it will be marked as 'Unfulfillable'.

  • If the order is marked as lost by the courier partner during order delivery, the status changes to ‘Order lost’.

  • If you need want orders to be processed at a later time, you can create an order ‘on hold’

  • If the order cannot be delivered despite multiple attempts by the courier partner, the status changes to ‘RTO marked delivery cancelled

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