Payment gateway fees charged by the service provider for processing prepaid payments made by customers. The payment gateway fee could be a fixed amount or it could vary based on the invoice amount. Some service providers use different names for this fee such as payment gateway fee, payment fee etc. This article helps you configure all such fees.

Before you start

  • You should know the applicability of the fee

  • You should know the payment terms of the service provider

How to configure it on Eshopbox?

Navigate to Settings > Fees > Configure fee and follow the below steps to configure payment gateway fees in Eshopbox:

Step I - Choose a sales channel

Select the ‘sales channel’ from the drop-down and click on Continue.

💡 If your sales channel is different from the service provider. Uncheck the tick on “sales channel is same as the service provider” and mention the service provider name.

Step II - Choose fee name

Select the ‘Payment gateway fee’ from the drop-down and click on Continue. If you have multiple payment gateway fees, you need to add them as multiple fees with different names. To do this, click on ‘Add custom’ and provide the fee name.

Step III - Configure fee applicability

  • Configure if the fee values defined are tax inclusive or not. Select yes, if the fee amount configured in fee rules is tax inclusive and vice versa. Also, select the tax percentage applicable to the fees.

  • Select the condition based on which service provider charges the fee. Configure this as - fee is charged when the order is shipped, the fee is reversed fully in case of a courier return, and not reversed in case of customer returns.

💡 This condition can vary according to your service provider. Go through your agreement thoroughly to understand this and configure it correctly.

Step IV - Set validity period

Select the validity period according to the time for which you are configuring fees:

  • Select ‘Definite’ if the fee is applicable for a specific time period. Here, you would have to select the start and end date for the fee.

  • Select ‘Indefinite’ if the fee is applicable indefinitely. Here, you will have to select the start date for the fee.

Step V - Configure fee rules

A payment gateway fee depends on one factor - the selling price of the product.

Configure the first fee rule (If condition):

  • Condition field: Select this as ‘Product Selling Price’ from the drop-down.

  • Condition operator: Select ‘Is’ for this field.

  • Condition value: Enter the price range for which charges are applicable. In case there is no defined price range provided by your service provider, you can leave it blank or fill it in as high as possible.

💡 Add fee rule as per your agreement, if your payment gateway fee is dependent on more attributes, you need to add more fee rules.

Configure rule applicability (Then condition)

  • Apply Fees: Select ‘Percentage fee’ from the drop-down, enter the ‘payment gateway fee’, and then select ‘Per Order Item’ from the drop-down.

After configuring this rule, click continue. You will be redirected to the Eshopbox workspace to upload the fee rules in bulk as shown below:

Click on the download fees button and read through the file to understand how to configure the fee rule in the CSV template. This sample file explains how to configure fee rules. Now, upload the CSV file and your payment gateway fees will be configured in Eshopbox. Eshopbox will now be able to calculate provisional fees and reconcile them against fees charged by your service provider.

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