Service providers usually charge a commission for facilitating the sale of your products to customers. For every sold item, you need to pay a commission fee to the service provider. Your service provider will deduct a percentage of the total sales price as a commission fee. The commission fee percentage varies based on the product category. Some service providers use different names for this fee such as referral fee, margin, platform commission etc. This article will help you configure all such fees.

Before you start

  • You should know the applicability of the fee

  • You should know the payment terms with your service provider

How to configure it on Eshopbox?

Navigate to Settings > Fees > Configure fee and follow the below steps to configure a fee.

Step I - Choose a sales channel

Select the ‘Sales channel’ from the drop-down and click on Continue.

💡 If your service provider is not a sales channel, then uncheck the tick on “Sales channel is same as the service provider” and mention the service provider name.

Step II - Choose fee name

Select the ‘Commission fee’ from the drop-down and click on Continue. If you have multiple commission fees, you need to add them as multiple fees with different names. To do this, click on ‘Add custom’ and provide the fee name.

Step III - Configure fee applicability

  • Configure if the fee values defined are tax inclusive or not. Select yes, if the fee amount configured in fee rules is tax inclusive and vice versa. Also, select the tax percentage applicable to the fees.

  • Select the condition based on which service provider charges the fee. You need to configure this as – fees are charged when the order is shipped, 80% of the fee is reversed in case of a customer return, and fully reversed in case of courier return.

💡This condition can vary according to your service provider. Go through your agreement thoroughly to understand this and configure it correctly.

Step IV - Set validity period

Select the validity period according to the time for which you are configuring fees:

  • Select ‘Definite’ if the fee is applicable for a specific time period. Here, you would have to select the start and end date for the fee.

  • Select ‘Indefinite’ if the fee is applicable indefinitely. Here, you will have to select the start date for the fee.

Step V - Configure charge rules

Commission fee depends on two factors- product category and product selling price.

Configure the first fee rule (If condition):

  • Condition field: Select this as ‘Custom field’ and then select ‘Category’

  • Condition Operator: Select ‘Is’ for this field.

  • Condition value: Select the category for which fees are applicable from the dropdown.

Configure the second fee rule: (If condition)

  • Click on ‘+’ to add a new rule

  • Condition field: Select ‘Product Selling Price’ from the dropdown.

  • Condition Operator: Select 'Is' for this field.

  • Condition value: Fill INR 'start value’ & ‘end value,’ where the start of the range is inclusive, and the end of the range is exclusive. In case there is no defined price range provided by Flipkart, you can leave it blank or provide the maximum selling price of the product.

💡Add condition as per your agreement, if your commission fee is not dependent on the price range you have to only add one condition.

Configure rule applicability (Then condition)

  • Apply Fees: Select ‘Flat fee’ from the drop-down, enter the ‘commission fee percentage’, and then select ‘Per Order Item’ from the drop-down.

After configuring this rule, click continue. You will be redirected to the Eshopbox workspace to upload the fee rules in bulk as shown below:

Click on the download fees button and read through the file to understand how to configure the fee rule in the CSV template. This sample file explains how to configure fee rules. Now, upload the CSV file and your commission fees will be configured in Eshopbox. Eshopbox will now be able to calculate provisional fees and reconcile them against fees charged by your service provider.

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