Service providers usually charge a shipping fee to deliver your products to customers. You need to configure the shipping fee in Eshopbox. If you’re not sure whether you are being charged a shipping fee by your service provider, you can verify by checking your agreement with the service provider or payment reports. Some service providers use different names for this fee such as logistic fee, weight handling fee, shipping fee, reverse shipping fee, Easyship etc. This article will help you configure all such fees.

Before you start

  • You should know the applicability of the fee

  • You should know the payment terms of your service provider

How to configure it on Eshopbox?

Navigate to Settings > Fees > Configure fee and follow the below steps to configure a fee.

Step I - Choose a sales channel

Select the ‘Sales channel’ from the drop-down and click on Continue.

If your service provider is not a sales channel, then uncheck the tick on “Sales channel is same as the service provider” and mention the service provider name.

Step II - Choose fee name

Select ‘Shipping fee’ from the drop-down and click on Continue. If you have multiple shipping fees, you need to add them as multiple fees with different names. To do this, click on ‘Add custom’ and provide the fee name.

Step III - Configure fee applicability

  • Configure if the fee values defined are tax inclusive or not. Select yes, if the fee amount configured in fee rules is tax inclusive and vice versa. Also, select the tax percentage applicable to the fees.

  • Select the condition based on which service provider charges the fee. You need to configure this as – fees are charged when the order is shipped and fees are reversed in case of a courier return.

💡This condition can vary according to your service provider. Go through your agreement thoroughly to understand this and configure it correctly.

Step IV - Set validity period

Select the validity period according to the time for which you are configuring fees:

  • Select ‘Definite’ if the fee is applicable for a specific time period. Here, you would have to select the start and end date for the fee.

  • Select ‘Indefinite’ if the fee is applicable indefinitely. Here, you will have to select the start date for the fee.

Step V - Configure fee rules

The shipping fee depends on two factors - shipping zone and weight.

Your shipping fee may depend on other parameters like gender, sub-category, levels etc. In this case, you need to create a custom field and update it for all your products. Now, while configuring the shipping fee, select the custom field. Choose the custom field on which the shipping fees depends on the dropdown.

Configure the first fee rule (If condition):

  • Condition field: Select this as ‘Shipping zone’ from the drop-down

  • Condition operator: Select ‘Is’ for this field.

  • Condition value: Select zone from the dropdown for which charges are applicable.

Configure the second fee rule: (If condition)

  • Click on ‘+’ to add a new rule

  • Condition field: Select this as ‘Weight range’ from the drop-down.

  • Condition operator: Select ‘Is’ for this field.

  • Condition value: Fill INR 'start weight value’ and ‘end weight value,’ where the start of the range is inclusive, and the end of the range is exclusive.

💡 In case there is no defined weight range provided by your service provider, you can leave it blank or provide maximum value for weight.

Configure rule applicability (Then condition)

  • Apply Fees: Select ‘Flat fee’ from the drop-down, enter the ‘shipping fee amount’, and then select ‘Per Shipment’ from the drop-down.

After configuring this rule, click continue. You will be redirected to the Eshopbox workspace to upload the fee rules in bulk as shown below:

Click on the download fees button and read through the file to understand how to configure the fee rule in the CSV template. This sample file explains how to configure fee rules. Now, upload the CSV file and your shipping fees will be configured in Eshopbox. Eshopbox will now be able to calculate provisional fees and reconcile them against fees charged by your service provider.

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