Eshopbox allows you to create custom notifications to inform your customers about delays in deliveries and pickups.

In this article, you will learn:

  • How to create custom notifications for delayed deliveries and pickups

  • How to modify custom notifications for delayed deliveries and pickups

  • What happens if you don't set custom notifications for delayed deliveries and pickups

Create custom notifications for delayed deliveries and pickups

From the sidebar of the Eshopbox workspace, navigate to Customer Portal > Manage the unexpected > Show customers a message when there is a delay in delivery or a pickup. Follow the below steps in order to set custom notifications to inform your customers about delays:

Step 1: Toggle the button 'on' allowing you to display customised notifications to your customers when there is a delay in deliveries or pickups.

Step 2: Enter the message you wish to display when there is a delay in delivery (max 200 characters. Your customers will be able to see this message when their order is delayed in transit.

Step 3: Enter the message you wish to display when there is a delay in pickup (max 200 characters). Your customer will be able to see this message when their return pickup has been delayed.

Step 4: Once you have completed all the above steps, click on 'Save'. All the changes will be reflected on your customer portal immediately. You can preview the changes on mobile and desktop by using the toggle function.

FAQs

How do I modify custom notifications for delayed deliveries and pickups?

To modify existing notifications set for delayed deliveries and pickups, navigate to Customer Portal > Manage the unexpected > Show customers a message when there is a delay in delivery or a pickup. Now, update the content as per your requirement and click 'Save'.

What happens if I don't set custom notifications for delayed deliveries and pickups?

If you don't set custom notifications, you will automatically be assigned the default notifications for delayed deliveries and pickups set by Eshopbox. The default notifications are mentioned in the table below:

Scenario

Notification

Delay in delivery

The expected delivery date is delayed. We will keep you updated!

Delay in pickup

Expected pickup date is delayed. We will keep you updated!

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