Eshopbox allows you to display a notice on your customer portal. You can use this functionality to communicate important messages to your customers.

For example, during flash sales, you could display a message notifying customers about delays.

In this article, you will learn:

  • How to display a notice on your customer portal

  • How to remove the displayed notice from your customer portal

Display a notice on your customer portal

From the sidebar of the Eshopbox workspace, navigate to Customer Portal > Manage the unexpected. Follow the below steps to display a notice on your customer portal:

Step 1: Toggle the button 'on' allowing you to display important updates to your customers when they access the customer portal. Your customers will be able to see this notice on the snack bar present at the top of your customer portal.

Step 2: Enter the message you wish to display up to 200 characters.

Step 3: Select the background colour of the snack bar. You can do this in two ways:

  • By entering the HEX colour code in the background colour input field

  • Selecting a colour from the colour palette by clicking on the colour box

You will be able to preview how your display message will look with the updated colour.

Step 5: Once you have completed all the above steps, click on 'Save'. All the changes will be reflected on your customer portal immediately. You can preview the changes on the right side of your screen on mobile and desktop by using the toggle function.

How do I remove the notice displayed on my customer portal?

Step 1: Toggle the button 'off' which allows you to notify your customers with important updates.

Step 2: Click on 'Save'.

For any questions, please contact your Customer Success Manager or raise a ticket to Eshopbox using our support center.

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