You can set up a custom domain to create a branded tracking experience for your customers. Creating a custom domain will allow your customers to see your brand name on the tracking page URL.

In this article, you will learn

  • How to set up a custom domain for your customer portal

  • What happens if you don't set up a custom domain for your customer portal

  • Troubleshooting tracking page domain setup

Set up a custom domain

From the sidebar of the Eshopbox workspace, navigate to Customer Portal > Setup your tracking page domain. Follow the below steps to set up a custom domain for your tracking page:

Step 1: Add domain

  • Click on 'Add domain' and enter the domain you wish to set up your tracking page on. The domain name must be entered in the format https://track.yourstore.com

Some examples of acceptable domain links:

https://find.acme.com

https://track.myeshopbox.com

https://tracking.mybrand.com

💡 You cannot register a new independent domain name for the tracking page. You are required to create a subdomain using the domain you already own.

  • Once you have selected and saved the domain, your tracking domain will display the 'pending' status as shown:

  • Click on the 'Save' button and save your tracking page domain

Step 2: Log into your domain registrar panel

Log into your domain registrar panel from where you have purchased the domain. For example, let's say you purchased your domain from GoDaddy — you need to log in to your domain control centre.

Step 3: Create an A record on your domain registrar panel

Create an A record under your existing store with the following details in the records section of your domain registrar panel

  • Type - A

  • Hostname - Subdomain name as provided on the customer portal settings

  • Value - 35.200.234.181

Once the A record is created, it takes some time to map the domain — this varies for different domain registrars.

💡 An A record maps a subdomain name to the IP address of the computer hosting the domain.

Once your A record has successfully mapped the IP address provided, your tracking page will be live and status will be displayed as 'Connected'. This usually takes between 24-48 hours.

What if I don't set up my tracking page domain?

If you don't set up a custom tracking page domain, Eshopbox will assign the default domain for your customer portal. This inhibits you from providing your customers with a branded tracking experience. The default domain would be in the format — https://<yourstore>.eshopbox.com as shown below:

Troubleshooting tracking page domain setup

If you are unable to set up your tracking page domain or you are facing errors while doing so, you need to first verify whether:

  • You have added the subdomain to your existing website domain

  • You have created the A record with the right IP address and the hostname key provided to you on the customer portal settings

If you have done both the above tasks properly and you are still facing issues setting up your tracking page domain, you can reach out to Eshopbox support and highlight the issue.

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