You can direct your customers to various landing pages of your website by providing relevant links on your customer portal.

In this article you will learn:

  • How to add your website Uniform Resource Locator (URL)

  • How to add your website support URL

  • How to add additional links in the footer section of your customer portal

Adding relevant links on your Customer Portal

From the sidebar of the Eshopbox workspace, navigate to Customer Portal > Give relevant links to your customers. Follow the below steps in order to set up relevant links in your customer portal:

Add your website URL

You need to provide a link to your website URL. This is used to direct customers to your website from your customer portal. For example www.yourstore.com

This URL will be visible in the footer section of the customer portal.

Add your customer support details

You need to provide a link to your support URL. If you don't have a dedicated support URL, you can choose to redirect customers to your Help page or the FAQ page of your website. For example, www.help.eshopbox.com

Along with this, you need to enter your customer support email address and phone number. Make sure to enter the correct details as all your post order queries will be directed here.

Add additional links in the footer section

You can allow customers to access important links to your website through the footer section of your customer portal. Recommended links to add to the footer section are your shipping policy, refund policy, exchange policy, and more. You can add up to 3 links in the footer section.

You have now set up the relevant links in your customer portal. All the changes saved will be reflected immediately on your customer portal.

💡 It is mandatory to add a website URL. Adding support URL and additional links to the footer section is optional and can be used to enhance your customer portal.

For any questions, please contact your Customer Success Manager or raise a ticket to Eshopbox using our support center.


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