The customer portal is a secure, Eshopbox-hosted page that lets your customers manage their post-purchase experience. The customer portal only works for orders shipped using Eshopbox shipping.

The customer portal features allow your customers to:

  • Track their orders in real-time on a dedicated tracking page

  • Receive an estimated date of deliveries for their orders

  • Receive an estimated date of pickups for their returns

  • Receive proactive order status updates on email and SMS

  • Initiate refunds and exchanges from the customer portal

Configuring your customer portal

Eshopbox allows you to customize your customer portal to create a personalised experience for your customers. You need to complete the following tasks in order to configure your customer portal on Eshopbox:

Customise the Experience

Orchestrate your customer messages

Set your controls

Manage the unexpected

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