Any listings which are hidden from search options are called suppressed listings. To make your suppressed listings available to search options again, you need to identify the errors and take corrective action to rectify them.
In this article, you will learn
Reasons why your products show publishing status as suppressed
How to identify products with suppressed status
How to make the suppressed products active on sales channels
Step 1: Identify the products with suppressed publishing status
You can track the channel-wise status of your suppressed listings on the Eshopbox workspace. To identify products with channel publishing status as suppressed, do the following:
From the sidebar of the Eshopbox workspace, navigate to Inventory > All products
Click on more filters on the search bar
Apply filter publishing status is suppressed
Now, you will be able to see the products with publishing status as suppressed
Step 2: Understand the reasons for suppressed listings
You will be able to see publishing errors for each product that is suppressed. The publishing error will show why the product is suppressed. You can find different publishing errors in the table below:
Product attribute error
Product listings with incorrect or missing product information
Product images are missing or aren't as per sales channel guidelines
Product listing without a defined category type.
Product listings on the sales channel don't match the physical product.
When your products are not performing well on the sales channel or have a high return rate.
Additionally, you might find channel publishing notes along with the channel publishing errors. These will further explain the error if required.
Step 3: Rectify and re-submit product information
The next step is to rectify the suppressed products and submit them through the Product listing request form. While submitting the form, you need to mention only the list of products and fields that need to be rectified. The whole product information needs not be shared again.