A claim filing report (CFR) helps you file claims with marketplaces, shipping providers or any vendors that you work with for damage incurred to your account. Some of the instances where you need to raise claims and seek reimbursements are:

  1. Inventory damaged or lost in transit — This happens when your inventory is lost or damaged during transit.

  2. Product isn’t returned after refund — This happens when a customer is refunded the amount but product has not been returned to you.

  3. Product isn’t replaced after return — The customer received a replacement for the product, but the initial item isn’t returned to you.

  4. Incorrect product received in return — The product returned to you on account of 'customer return' is not yours.

  5. Damaged product received in return — The product or the packaging returned to you on account of 'customer return' is damaged.

Eshopbox generates a CFR for instances 1, 4, 5 and a critical alert for 2,3 to help you raise claim and get reimbursements. Usually, CFR contains following information:

  1. A damage code with a brief description of the damage that has been incurred.

  2. Supporting images to proof the damage.

  3. Supporting videos to proof the damage.

  4. Additional details like shipping label, order detail, item detail, missing parts of the order and more.

  5. Any other custom information that is requested and made part of Eshopbox CFR template.

How to file reimbursement claims — Do’s and don’ts?


  • Download the CFR shared with you by Eshopbox

  • Reimbursement is a continuous process. Eshopbox CFR is shared in a template format to help make your job easier.

  • Raise claim as per the guidelines set forth by marketplace or shipping provider and within the time frame as per the commercial agreement terms of raising claims and getting reimbursements. Some require you to raise a ticket and some need you to share the details on email.

  • Make sure to check if the reimbursement amount is fair or not. So make it a habit to calculate the amount you should get back and validate it later.

  • Follow up. Once you raise a support ticket, you need to follow up periodically.

Note: Be courteous and gentle while writing an email. Be simple and direct, because it always pays off to be professional.


  • You need to be cautious while approaching the marketplaces for claims. Simple mistakes can result in your account being suspended.

  • Ensure you don’t allow an automated tool to collect your reimbursement claim. Marketplaces may not like it if you use automated tools to open cases. Besides, opening too many cases at a time may result in a warning or lead to suspension.

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