You will sometimes observe discrepancies in the shipped quantity and ordered quantity for a B2B order created on your workspace.
Eshopbox allows you to create a B2B order for an excess quantity as well. This is because the inventory for a B2B order is not blocked at the time of creating the B2B order but when the B2B order processing is started by the fulfilment centre.
There can be various reasons for the difference in ordered quantity and processed quantity:
Inventory unavailability: The ordered quantity was more than the available quantity. The available quantity will move to in-process and the rest will be marked as cancelled.
Inventory moved from a B2B order to fulfil an unfulfilable B2C order.
It may happen that Eshopbox may receive a B2C order for the blocked inventory from any sales channel. In this case, priority will be given to the order received from the sales channel, and the blocked inventory will be used to fulfil the order. This can create a difference in the ordered quantity and the shipped quantity.
In case enough quantity is not available to fulfil the B2B order, but new inventory is inwarded before processing the B2B order, then the inwarded inventory will also be used along with the existing inventory to fulfil the B2B order created.