Eshopbox fulfilment Turn Around Times (TATs)

Eshopbox fulfilment Turn Around Times (TATs)

Turnaround time (TAT) is the estimated time to complete any activity. Eshopbox has transparent policies to determine a TAT for the following activities performed at Eshopbox.

  • Receiving your Inward consignment

  • Picking and packing your orders

  • Processing the returns

  • Packing your recall consignment


In this article, you will learn.

  • How to estimate Turn-Around Times for each activity?

  • Various events may impact the turnaround times.


Receiving Consignment

The TAT for the receiving process starts from the next day of delivery of the consignment. Eshopbox considers receiving complete when all the units of the consignment are put into storage locations.

How to estimate TAT for receiving a consignment?

The turnaround time for completing the receiving of a consignment depends upon the following parameters:

  • The number of units in the consignment.

  • Your prior consignments were delivered at Eshopbox, but receiving is not complete.

  • Business As Usual (BAU) receiving volume of your workspace.

For example, your workspace has a BAU of receiving 2000 units per day, and you are delivering a consignment of 4000 units. The turnaround time for completing and receiving this consignment will be two business days from the next day of delivery. In case you deliver another consignment of 2000 units before the completion of the previously delivered consignment, the turnaround time for the second consignment will be the next three business days from delivery.

Events that may affect the receiving TATs

TATs for receiving consignment may extend in case of one or more of the following events:

  • You have delivered the consignment without an appointment.

  • You have not created the inward consignment in your Eshopbox workspace.

  • You did not follow Standard packaging guidelines and delivery guidelines.

  • Eshopbox may put the consignment on hold when.
    - The high number of unexpected products that were not part of the inward consignment.
    - High rejection percentage.
    - Incomplete or incorrect information along with inward consignment like documents and courier details.

  • Eshopbox may also put consignment receiving on hold in case of an unexpected surge in the number of orders. This step is taken so that all the orders are fulfilled and processed timely.

  • Events that are out of control to Eshopbox like Act of God, pandemics, strikes, riots, etc.


Picking and Packing of Orders

The TAT for the pick and pack is defined by the cut-off processing time assigned to the order. Cut-off Processing Time (CPT) is the time by which the order should be ready to ship.

How to estimate the cut-off processing time for pick-and-pack Orders?

Order created on time

RTS time

Handover time

Before 9 am

Before 12 noon of the same day

Same day

After 9 am

Before 12 noon of the next day

Next day

For example, Eshopbox receives 800 orders during holiday season. In this case, Eshopbox will process 120% of the orders, i.e., 600 orders in the next business day. The remaining orders will be processed before the cut-off processing time of the next business day after the holiday.

NotesBusiness as usual (BAU) receiving volume of your workspace: For example, the BAU is 500 order items per day, but orders received are 800. Eshopbox will process the first 120% of the orders, i.e., 600 orders on the same day. Eshopbox will handle the remaining 200 orders before the cut-off processing time of the next business day.

Events that may affect pick and pack TATs.

TATs for pick and pack of orders may extend in case of one or more of the following events :

  • On that point, there is not enough inventory to fulfil all products in the order. In such a case, off-processing time will be assigned once the inventory is assigned to the order.

  • Documents like Invoices and Shipping labels are not available for printing at the time of packing the order. Eshopbox will mark such orders as sidelined and assign them to the Problem solver. A problem-solver may reach out to you to find a solution.

  • The shipping provider is not assigned to the order. This may happen because the order may not match any conditions defined in the shipping rules.

  • The products in the order require special handling or oversized packaging.

  • Order, including more than 50 quantities.

  • Eshopbox may increase the turnaround times during the holiday and peak season. Any such changes will be notified in advance.

  • Events that are out of control to Eshopbox like Act of God, pandemics, strikes, riots, etc.


Return Processing

The TAT for return processing starts when Eshopbox receives the return. Processing is considered complete when all items in the return shipments are classified as either Sellable or Non-sellable and placed back into storage locations.

How to estimate TAT for return processing?

Return processing Turnaround Time (TAT) at Eshopbox is directly linked to marketplace-specific claim-filing windows. Return shipments are processed based on their urgency and risk of breaching claim deadlines, as claims for lost or damaged returns must be submitted within specific timeframes.

Why does the claim window affect return TAT?

Each marketplace has its own claim policy that specifies the timeframe within which a claim must be filed after a return delivery. If a return isn't quality checked (QC) and marked with the correct condition (such as lost or damaged) within this window, the claim may be rejected, leading to unrecovered losses.

To minimize this risk, Eshopbox has implemented claim-aware prioritization for return processing.

Sales channel-wise Return Processing TATs

Sales channel

Claim Filing Window

TAT for Return Processing

Shopping cart/website (Eshopbox shipping)

24–48 hours

Within 24 hours

TataCliq, AJIO, Nykaa

24–48 hours

Within 24 hours

Amazon, Snapdeal

3–5 days

Within 48 hours

Flipkart, Myntra

7 days or more

Within 96 hours

How does this work operationally?

  • Eshopbox auto-prioritizes return shipments based on the associated sales channel and TAT window.

  • Returns with shorter claim deadlines get processed first (Shorter deadlines = Faster processing).

  • You can monitor return status and completion in real-time through the All Orders or Process Returns pages in your workspace.

Events that may affect return processing TATs

TATs for return processing may extend in case of one or more of the following events:

  • You have not created the return in your Eshopbox workspace. Such returns will be marked as drafts.

  • The document along with return shipment (shipping label or the invoice) doesn't carry enough information to track the order for which return is received.

  • Eshopbox may increase the turnaround times during the holiday and peak season. Any such changes will be notified in advance.

  • The returns for orders which are not processed by Eshopbox.

  • Returns include more than 50 quantities.

  • Events that are not in control of Eshopbox like Act of God, pandemics, strikes, riots, etc.


Recalls and removals

Recalling consignment TAT starts when the Eshopbox team starts processing it and ends when the item in the consignment is packed.

How to estimate TAT for a recall or removal?

The turnaround time for completing recall consignment depends upon the following parameters:

  • The number of units in the consignment.

  • Your prior recall consignments at Eshopbox, but processing is not complete.

  • Pick and pack BAU, which you have shared.

For example, your workspace has a BAU of recalling 1000 units per day, and you recall a consignment of 4000 units. The turnaround time for completing the recalling of this consignment will be the next four business days from creation. In case you create another consignment of 1000 units before completion of the previously created consignment, the turnaround time will be the next five business days from creation.

Note:

TATs for processing Recall consignment of Non-sellable inventory are different. In this case, TAT depends upon the activity during which the item is identified as Non-sellable:

  • For items marked as non-sellable at the time of receiving inward inventory: TAT is two business days from completion of the inward consignment.

  • For items marked as non-sellable at the time of processing return: Recall consignment is processed and packed at a particular frequency like daily, weekly, monthly, etc. This depends on the return received at Eshopbox. In case you wish to update the frequency of Non-sellable recall consignment, please contact Eshopbox support.

Events that may affect recalling TATs

TATs for recalling consignment may extend in case of one or more of the following events :

  • You have not created the recall consignment in your Eshopbox workspace.

  • Eshopbox may also put consignment receiving on hold in case of an unexpected surge in the number of orders. This step is taken so that all the orders are fulfilled and processed timely.

  • Events that are out of control to Eshopbox like Act of God, pandemics, strikes, riots, etc.


Custom TATs

While the above-mentioned standard TATs do cater to requirements for most of the business, we understand that your business may need a custom TAT. For example,

  • Eshopbox may decrease the TAT for the first few receiving of inward consignments in your workspace. This may be required if you're already selling on sales channels, and you don't want to affect your sales.

  • You may also request to use a different cut-off processing time for orders or even want multiple cut-off processing times in a day.

You can avail of custom TATs in such scenarios by applying on the link here. Our fulfillment expert may get in touch with you.