Here's an overview of Eshopbox components to help you:

Fulfilment center

A fulfilment center (FC) is a physical location from which Eshopbox fulfils orders. With each FC, you will view its address, operating days and hours, and the area in sq. ft. Learn more.

Sales channel

The sales channel represents where you sell your products. Adding a sales channel will allow you to fulfil orders placed on it. Learn more.


A product is an item offered for sale. Eshopbox workspace lets you configure base, virtual kit, and kit. Using the product feature of Eshopbox, you can create and update products, view inventory, make products available on your sales channels. Learn More.

Inward consignments

Consignment is a batch of goods created for the movement of inventory. Inward consignment represents the inventory that Eshopbox sends to the fulfilment center. With each inward consignment, you will view the warehouse, fulfilment center, and inventory. Learn More.

Recall consignments

Consignment is a batch of goods created for the movement of inventory. Recall consignment represents the inventory that you recall from Eshopbox. With each recall consignment, comprise the warehouse, fulfilment center, and inventory. Learn More.


Order is a request placed by a customer for the delivery of products at a particular location. Eshopbox workspace helps you in capturing and gaining visibility to the status of your orders. You can view order details, customer details, product details, payment details, and tracking details. Learn More.


The returns feature of the Eshopbox helps you to track the return items. Return can be of two types: customer return and courier return. You can view return type, return reason, return ID, and date of processing in the fulfilment center.


A shipment represents a group of order items that are shipped together. Eshopbox creates a shipment for order items that have sellable inventory. Eshopbox can create multiple shipments against a single order.

A shipment comprises shipment ID, fulfilment center, items in the shipment, courier partner, tracking number, dimension and weight of the shipment, and invoice number. Learn More.


A fee is a rate card agreed between you and your contact. Eshopbox allows you to configure such rate cards into a set of rules. These rules automatically calculate the expected payables and reconcile actual payables.

Using the fee feature in Eshopbox, you can configure fees like shipping fees charged by courier partners, transaction fees charged by the payment provider, commission fees charged by portals, and packaging material fees charged by a packaging provider.

Payment terms

A transaction rule defines the due date for invoices and applicable fees.


Receivables are the amount owed to you. Eshopbox creates a receivable for every order fulfilled from the Eshopbox. Receivables help you to reconcile if Eshopbox has paid for each receivable or not.

For each receivable entry, you can see invoice related information, order-related information, and payment status.


Payables are the costs incurred by you. Eshopbox will reconcile payables with the fees configured in your workspace.

Eshopbox defines payable by its name, payable amount charged, order information, the fee used for reconciling, and the status.


The payout represents the funds you receive from your contact. With each payout, you will view the service provider who has made the payout, bank transfer details like fund transfer date, amount and bank reference ID, and a payout report.

Custom fields

Custom fields can store custom information unique to your business. Eshopbox workspace provides the option of creating custom fields and associating them with various building blocks like products, consignments, orders, payments, etc.

Once configured, the custom fields can be used to updating data to custom fields, search, and filter. Learn More.

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