When you want to remove your inventory from an Eshopbox, create a recall consignment request. You/Eshopbox create recall for

  • Good inventory because of slow-moving articles or subject to long-term storage

  • Bad inventory as they are not suitable for re-sale.

  • QC rejected as they do not pass QC check criteria. Eshopbox rejected them.

💡 You only need to request a recall of good inventory. For Non-sellable and QC rejected inventory, Eshopbox automatically creates a recall consignment.

This article will guide you step-by-step on how to recall your inventory from Eshopbox.

Before you start

Before creating consignment on the workspace, make sure you have completed the below steps:

  • You have added your warehouse (destination), where you want to recall your inventory.

  • You have enabled Fulfilment Center(FC) (origin), from where you want to recall your inventory.

‌Recalling the consignments

Navigate to Consignments > Recall > +Create Consignment and select remove inventory from Eshopbox.

Follow the below steps to create a recall consignment.

Step I - Inventory movement

‌In this, you need to mention the from and to the location of movement.

  • Select recall inventory from. This will show the fulfillment centers which you have enabled. You require this to keep track of inventory movement of the inventory.

  • Select recall inventory to. This will show you added and active warehouses. You require this to keep track of the movement of inventory from the Eshopbox to the warehouse. Also, this will help to maintain the inventory in your accounting software/ERP.

Step II - Provide inventory details

In this, you need to mention what you will be recalling.

Download the template. Read the instructions carefully inside the template. Provide necessary details and save.


Learn how to fill the template.

  • Click on add CSV. Select the saved file from your system and click on the upload sheet button. Eshopbox will process the uploaded CSV file. To track the progress of the uploaded CSV file, click refresh.

You can see the below screen if the uploaded sheet is successful. This means you have created the consignment successfully. Now, click on create recall button.

In case you do not follow the guidelines, you’ll receive an error, as shown below. You can download the CSV file for the failure reason. Now, your need to rectify the uploaded sheet and click on the replace sheet. And again, follow the same process of upload the sheet.


Learn how to rectify failed consignments.‌

After clicking on the track, you’ll redirect to the track page where you can track the consignment. On the track page, you can follow the progress of the recall consignment.

Learn how to track the recall consignment.

Once the consignment is packed, your status will change to packed. Now you can schedule your consignment from the track page.

Step III - Scheduling Consignment

You schedule consignment to get an appointment for pickup. Scheduling consignment will help you to get the slot at your convenience. To schedule your consignment, provide the below information.

  • Select the date and time from the slots on which you would like to pick up the packed items. This will ensure a planned and smooth pick-up of items from the Eshopbox.

  • You require the document to schedule the pickup. You will use this for accounting. Documentation depends on the accounting model on which you enabled Eshopbox. If the accounting model is:
    - Billing: Eshopbox will provide an invoice.
    - Consignment model: You need to provide the document and ewaybill.

    Click submit.

💡 You can re-schedule your recall consignment in case you missed the pick-up.

Recalling of QC rejected/bad inventory

You need not create a recall request for QC rejected or bad inventory. The Eshopbox automatically creates a recall consignment for:

  • QC rejected: when you complete the inward consignment or Eshopbox initiates the packing processing of QC rejected items against the inward consignment.

💡 One recall consignment will have items of one inward consignment only.

  • Bad: at a regular frequency like weekly, twice a week, etc.

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