When you are creating an inward consignment on Eshopbox, you need to share the inventory details using our inward template. This article will help you understand the inward template and how to prepare it correctly.

Step 1 → Download the inward template

You can download the inward template from the Eshopbox workspace.

Step 2 → Add the consignment details

This template contains two columns.

  1. Product ID: In this column, you must add relevant Product IDs. This can be any of the following:

    • SKU

    • UPC

    • EAN

    • GTIN or any other product aliases.

  2. Quantity: In this column, you need to mention the quantity of the products in your consignment.

Note: Both these fields are mandatory attributes and cannot be empty.

Step 3 → Convert to CSV and upload

Save the file as filename.csv and upload it to the Eshopbox workspace. When you edit this template, make sure to remove all the sample data in it. If you do not delete the sample data, you may receive an error at the time of uploading.

Troubleshooting the inward template errors

When you create an inward consignment on Eshopbox, you need to share your inventory details using the inward template. If you do not edit the template correctly, you will receive errors while uploading it to the workspace. Further ahead, you will learn how to troubleshoot these errors.

  • Error #1 → Invalid file.

    To troubleshoot this error, ensure that you have not added any additional columns, renamed the mentioned headers in the template or mistakenly uploaded an empty file. Follow the correct format for adding your inventory details and save the inward template as a CSV file before uploading.

  • Error #2 → Failed: The quantity cannot be less than zero. Make sure the value of the quantity is more than zero. To troubleshoot this error, ensure that you have mentioned the quantity against each Product ID in the template and have saved the file in the right format before uploading it back on your workspace.

  • Error #3 → Failed: The quantity should always be numeric. Make sure you have not included any alphabets or special characters. To troubleshoot this error, ensure that you have added the quantity in numeric against each Product ID in the template and have saved the file in the right format before uploading it back on your workspace.

  • Error #4Failed: The Product ID does not exist on the Eshopbox workspace. Please create the product on the Eshopbox workspace and retry the consignment. To troubleshoot this error, ensure that you have added valid Product ID's in the respective column in the template and have saved the file in the right format before uploading it back on your workspace.

  • Error #5→ Failed: The product is in the draft status on the Eshopbox workspace. The product should be in 'active' status. Please provide the necessary details of the product and retry the consignment. To troubleshoot this error, ensure that you have provided all the details required to create an active product and then retry creating a consignment on your workspace. Learn more.

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